Hi, everyone.
Cox is proactively updating the network by removing outdated Circuit Switch technology that will cease to be manufactured in the future and replacing it with up to date Packet Switch technology. Customers impacted by Circuit Switch to Packet Switch (CS2PS) will have their existing Network Interface Unit (NIU) disconnected and will need to have either an Internet & Telephone Modem or an Internet Telephone Wi-Fi Modem installed by a technician.
While the network will use packet switched technology, this is not a VOIP phone and your service will continue to function the same as it does today, including all features.
Security systems should function seamlessly, just the same as they functioned with the outdated technology.
To avoid any interruption in your service, please follow the instructions in the letter you've received.
