Why aren't cox webmail unread messages in the spam folder deleted after 30 days?

Question

williamq · Accepted Answer

I will delete spam folder email manually.

bens1 · Answer

Hi @WilliamQ
You can set one of the following preferences for Spam emails:  Mark as Spam and deliver to Inbox, Put in Spam folder, or Delete Spam without delivering. See the link below for further assistance.

www.cox.com/.../cox-email-settings.html

Ben S.
Cox Support Forums Moderator

williamq · Answer

BenS1,www.cox.com/.../cox-email-settings.html&nbsp;does not discuss retention.What does "Unread message retention in Spam Folder&nbsp; 30 days" mean inwww.cox.com/.../cox-email-settings.html&nbsp;?

williamq · Answer

I meant&nbsp;https://www.cox.com/residential/support/cox-email.html

bens1 · Answer

@WilliamQ
Thanks for the link. Do you currently have a lot of old Spam messages in your spam folder? What is the oldest spam message that you have in your spam folder?

Ben S.
Social Media Support Specialist

williamq · Answer

BenS1,Thanks for your replies.There are 179 unread spam messages in my spam folder.The oldest unread spam message is dated October 21, 2021.

Forum Discussion

Why aren't cox webmail unread messages in the spam folder deleted after 30 days?

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