WebMail not working??? Messages download to Live-Mail OK, but I cannot access mail at myemail.cox.net. This has been for at least 5 days! I called Cox, and the person I spoke with could not log into his account either. That was yesterday, so why isn't it fixed yet?
The requested URL /affwebservices/public/saml2sso was not found on this server.
OP here. On Firefox, going to https://myemail.cox.net/ goes straight to error message above. On IE, I get the login screen, but after 30 seconds I get "Connection timed-out - reload."
In Firefox, I can go to Cox.com and login fine, but when I go to the "Cox email" link (which is simply https://myemail.cox.net/) , I get the same error message. Same thin happens using IE.
The year is 2021. Don't use Cox Webmail.
Before anyone says it's my computer - please try it first with your own account please. myemail.cox.net/
What you typed isn't a valid hyperlink, but it worked when I copied and pasted it into the browser address bar. https://myemail.cox.net
A search for /affwebservices/public/saml2sso took me to results related to CA Single Sign-On. Your issue appears to be with that software.
Same for IE or FireFox. Also, whatever the Cox operator was using. Did you try it?
OK, I downloaded Chrome, and it works fine. But - it used to work fine on IE and Firefox too. Can it be fixed?
I am having the same problem with the 404 error file not found. I've talked to support 4-5 times this week and they have no clue how to fix it and one told me to change providers, then said to call support. I use FF and also tried Edge but same error. If anyone can fix this please put info out here. Thanks.
The Cox employee I spoke with could not access it using his own personal account either! He said he would send it to Level-2, but that was 2 days ago.
And, yes, I cleared my cache and cookies and re-booted.
@Wwwasylk
Please try using this link and see if you can access myemail.cox.net.
Jonathan J
Cox Moderator
Did that. The thing is my email works in the morning sometimes on Edge not Firefox though. Later when I try to logon it doesn't work and I get the 404 file not found msg. If I back up to the first directory I can get into Cox but not email. I did get a fix that worked for a day from a Rep named Jasmine on your 800 number. It seems as though something or someone updates a file that causes this. I am very frustrated with Cox support and feel more training for you all would be in order.
Well, I tried clearing and rebooting again (did at least 3 times before), and now it works fine on FireFox. IE still doens't work, but I don't really use that anyhow. I also messed with the "Do Not Track" settings in Firefox, but put them back to how they were originally. Not sure if that had anything to do with it.
My email is up right now on Edge (haven't tried FF) - Hope you are able to still access email too. However I put very little faith in Cox email working for very long since this has been a daily problem. Thanks for opening this thread.
PS this reminds me of the days when support said is it unplugged or did you turn you your computer off and on.
By the way - I NEVER used MS Edge, but I just tried it for kicks. It does NOT work (same problem).
I too was unable to access my emails, getting the same error the OP reported when using a bookmark. So i went to the Cox site and tried clicking on webmail from there, same error. I hopped in chat, was told to try a different browser, sure enough it worked in Chrome. Ok so its a Firefox issue. I asked the chat support if he could access emails in Firefox and he said they dont have the capability. HUH? He also wouldnt give me the link to the forums. Sigh.
I checked if Firefox updated recently and sure enough they released a high security update yesterday. So I went into Firefox Tools, Options, Privacy & Security and clicked on Manage Data under Cookies and Site Data. I then typed in Cox in the search box and clicked on Remove All Shown. Closed it out, retried emails and it worked.
I didnt have to reboot or close Firefox and I also run 3 addons (Adblock Plus, No Script and You No Cards) which had no effect on the situation as I turned them all off during testing. I turned them back on 1 at a time and made sure I could still access emails once the cookies were cleared and they didnt block anything. Im sure this is just a matter of Firefox forcing people to clear cookies for their high security update to be fully implemented.
I was able to access WebMail again on Chrome by clearing browsing data on More tools.
Same Issue please Investigate and fix.
