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bethmac's avatar
bethmac
New Contributor
2 months ago
Solved

Using Yahoo email in Mac OS mail app

I have created my Yahoo account in my Mac OS mail, but I can't seem to bring it online-attempts to change it from offline to online are futile.  

Anyone with a Mac able to help?  I tried Yahoo chat, the AI bot is useless and if I want help from Yahoo I have to pay.  

I can't stand Yahoo in the browser.  I can't see the text very well b/c my eyes are old now.  The ads are annoying and I will drop Cox before I pay for Yahoo premium.  

We were looking for a reason to switch to the new Verizon 5g box.  Might be now.

Thank you in advance.

 

 

 

  • I posted this on Reddit and am reporting here for all:  

    As many of us are going through a transition to Yahoo as our email provider I want to offer some tips on what is needed to make Yahoo email work with the native Mail app on Mac. I spent 3 hours yesterday on this and found that very few Yahoo CSR's know anything at all about the Apple OS. So in the interest of saving others from that frustration, here is what I learned.

    First a caveat--the transition for iphone is straightforward and Yahoo has tips as does Cox on their web site about the transition for iOS. Just add a new email account in settings as you normally would selecting the type as Yahoo. It is simple, easy and requires you do nothing except have your username and the new yahoo password you created--should work out of the box but consult the Cox notes which does have guidance for iPhone and Android mobile users (although they try to guide you into using the Yahoo app and the Yahoo web mail). I didn't want another app--I wanted to use the Apple supplied native app on my Mac so I tried --it did not work the same way and this is what I found.

    These instructions are exclusively for Mail on the Mac OS.

    1. Do not, and I mean this strenuously, do not simply add a new account by selecting Yahoo as the email type. Instead, open system preferences--Internet Accounts and select the generic Mail Account. When presented with the dialog box, deselect 'automatic' so that you can manually enter the imap and smtp information. Yahoo's help page on their web site has a section devoted to the correct info. https://help.yahoo.com/kb/imap-server-settings-yahoo-mail-sln4075.html
    2. I have re-creacted the info here:
    3. Incoming Mail (IMAP) Server
      Server - imap.mail.yahoo.com
      Port - 993
      Requires SSL - Yes
      Outgoing Mail (SMTP) Server
      Server - smtp.mail.yahoo.com
      Port - 465 or 587
      Requires SSL - Yes
      Requires authentication - Yes
      Your login info
      Email address - Your full email address (name@domain.com)
      Password - Generate App Password
      Requires authentication - Yes
    4. When it comes to the password, do not use the password you created for Yahoo email--that is fine to use on the phone but not here. Instead you must go up to the Yahoo web site--login with your new Yahoo password. Then select your account and you'll be prompted to login again (I know--you did that already to get into your webmail but that is how they do it), and then navigate to security just below the header, select that. Scroll down and on the right hand side you'll see an option to Generate an App Password. Select that and you'll be given the option to create and copy a unique password--and that is the password you want to paste into the password field on your mac. Double check that the smtp and imap accounts are the correct Yahoo (and not cox) accounts. Save it and you should be good to go--unless of course you need to finesse the port selection for outgoing email. Good idea to send and receive a test email to another account to be sure everything is working as it should.
    5. Cox --to my knowledge does not show these instructions anywhere in their notes, and in my experience many Yahoo CSR's don't know this either--they'll waste a lot of your time and won't solve the issue--so be warned. The Yahoo folks are very nice but it does not seem as if they were alerted to the idea that Mac users might be calling in with questions.

    I hope this helps members of this community who are mac users. I do not believe Unix or Win users have to do this --I just wanted to get mail working again so did not take the time to explore further so if you are one just ignore this post. Cheers.

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  • Billy03's avatar
    Billy03
    New Contributor

    Thanks for the instructions, I finally got mine to work. The location of the "Generate App Password" took me a while to figure out. Here are screen captures in case anyone else is searching for it.

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  • GustavoG's avatar
    GustavoG
    New Contributor

    I can't get it to work... i tried those account settings on my MacOS Mail app and nothing.  My email was one thing keeping me from staying with Cox. Now that is gone I'm having a hard time justifying the high price when I can get internet a lot cheaper with TMobile 5G

    • rbeforee's avatar
      rbeforee
      New Contributor II

      I can’t fault your reasoning, but one suggestion is inspired by something some computer programmers do. (Some love it, many hate it when their employers foist it upon them) It’s called Peer Coding/Peer Programming. In the case of coders, one person sits at the keyboard and does the typing, writing the code, and a second person sits with them and they actively talk through what they are doing, bouncing ideas back and forth. That also puts two sets of eyes on the screen to look for errors. 

      If you have an indulgent friend you can convince to be your co-pilot they might be able to help you spot any discrepancies in how your system is set up or what might be. They don’t have to be better at tech than you; they just need to be able to follow instructions and have enough computer familiarity to watch for anything that doesn’t look like what they expect from those instructions. Even if they don’t understand it all, by you answering their questions you may spot exactly what isn’t as if should be. (I’ve even found that people with a little less understanding sometimes are better at seeing mismatches because they are only looking at patterns, symbols, and general concepts rather than meaningful details that they have preconceived notions about. Not always, but often; as long as they aren’t feeling like they are going to be quizzed on the information.) 

      The peer doesn’t need to learn or teach. They are a sounding board. but I totally understand the e-Mail address having been the reason to stay. It’s a nightmare to change addresses. At least with the webmail access you could transition gradually.

      Actually, that’s a question… How long will Cox give customers before telling Yahoo to close e-mail accounts that are associated with closed Cox accounts? I mean now the process of severing from your cable company involves canceling with two companies. (Unless they give Yahoo control to create and close cox.net addresses?) It really bothered me when Cox disallowed extra e-mail addresses. We had a family address as our primary used only for the cox account purposes and then each had our own personal e-mail addresses. When Cox changed that policy and required me to make my personal address the user account that meant I had to give my password to the second head of household so that they could also manage the account. Otherwise their e-mail only gave them limited access to the account management, no authority to billing, customer service, etc. it was totally inappropriate that I should have to share my personal e-mail password with another person. Each e-mail had to have a real person, no second addresses for a person allowed. I wonder if that policy still stands. Presumably Yahoo has the capability to handle more addresses (I assume Cox was just minimizing the number of e-mail accounts they had to manage, and the associated server storage space.)

      At least Apple lets + users create anonymized e-mail addresses so that their 3rd party account logins do not connect directly to their personal address, reducing the risk of identity thieves connecting all of your accounts. (If all of your various website accounts use your same personal e-mail address as the username then it is easier for scummers to use social media data mining to break into more of your accounts. They just keep trying to login with your address. But if you have an anonymized address then your actual personal address won’t be recognized by the website. Plus you’ll be able to tell an e-mail is phishing if it comes addressed directly to your personal address (instead of forwarded to it) since that isn’t the address associated with that website. 

      Anyway, enough of my bird walking. I hope you find your best solution. 

      • Lyndonb95's avatar
        Lyndonb95
        New Contributor III

        Great response.   Are you by chance a fellow former coder?  Sounds like you know your way around.