unblock.request
Hi,
I have two email domains that I communicate with that seem to be blocked, as they send emails and I don't receive them. And they are not in my spam folder. One domain is from my doctor's office...
Forum Discussion
I know it seems a bit obvious, but have you verified those domains are not blocked in your own Blocked Senders settings? It may not even be possible to send email to a blocked email domain. I don't know because I've never tried.
Yes, I have checked and the domains are not being blocked by me. And I can send them emails, and they receive them, but I do not receive theirs.
- Hi John_SD, Cox flags suspicious email as spam to help prevent it from reaching your Inbox. Due to the high volume of emails received at unblock.requests@cox.net, a personal response may not be provided. The inbox is being monitored, and this will be investigated. Please ensure the email you're inquiring about was forwarded as an attachment.
Also, do you typically use the Cox Webmail (website) to retrieve emails? If you're using a Client email server, such as Outlook, Apple, Windows, etc., please check to see if both servers are blocking the email. -Kevin M. Cox Support Forum Moderator
