Spam phising guy posing as Cox support
Just got email from what appeared as "Cox.net" - and then added the recipients true name (which was a @cox.net address)
Johnmmcdaniels
John wanted to let us Cox users know our accounts would n...
Forum Discussion
This serves as a reminder to review the message header of such messages appearing to come from someone you have a business relationship with, even family and friends, that request an action on your part. From the drop-down menus, in Cox webmail it is labeled "View Source", in Gmail it is labeled "Show Original" and in Yahoo Mail it is labeled "View Raw Message", to name a few. The first hint, of course, is the actual URL you're requested to click on that's typically highlighted when you hover your cursor over it without having to click on it.
what would the email address be for an official, Cox support email?
Not really sure if it's consistent. However, the important thing is to notice the domain and/or IP address the message actually originates from (i.e. cox.com, cox.net) in the header. To reiterate, the first clue is often found in the actual URL (not necessarily the one being shown) of the link you're being asked to click on by simply hovering your cursor over it.
Yes, I know that, but I'm trying to find a simpler item for a 89-yea-old senior who only sees what's on the screen
OIC, in that case, my suggestion would be to have the senior to call Cox using a known good number for Cox and not one supplied in the email, whenever they get an email asking them to click on something. It's rare for Cox Support to send an email unless it is related to a support matter the customer has already initiated. Otherwise, perhaps a Cox Forum Moderator could better answer your question.
otterbayBTW, your point is well taken. Afterall, phishing emails can still come from the Cox domain. Therefore, you can't rely solely on the domain where the email originated. My apologies if I apparently failed to acknowledge your original point.
If you know seniors, they can get cranky when their independence is challenged, I.e. “call us first when you see something strange”. It’s almost an invitation to do the opposite. Hence, it would be great if email was very easy for them to clarify for themselves :)
