Forum Discussion

decipher's avatar
decipher
Contributor
4 years ago
Solved

service outages 09/04, 09/05

Last Friday (yesterday) from roughly 1PM - 7PM and again this morning before 9:30AM my internet was down. I have Cox Ultimate 300 and SB6183 I finally reached a Cox tech support rep last night who...
  • decipher's avatar
    decipher
    4 years ago

    With the exception of last week, our service has been entirely reliable (Cox Ultimate 300) since I began working from home at the end of February 2020. I telecommute and am required to report to work within 1 hour if my internet service goes out. Cox customers deserve ample notification when there is a planned service upgrade in the area. If this continues, I'm seriously considering paying Century Link for their 40MB DSL to us as a backup when my Cox goes out. I will definitely consider switching to Century Link once they have fiber in my area. For now, Cox is the only game in town. ðŸ¤”

Vegas_Vic's avatar
Vegas_Vic
New Contributor
4 years ago

If Cox was honest they'd tell you that outages and slow internet are because of too many Clark County School District students online for school at one time, but they're not and they wont, Cox internet infrastructure cannot handle it.