Forum Discussion
Our email address is cox.help@cox.com
Mike J.
Cox Support Forums Moderator
you're right. i put the help before the cox. wider mouth open suggested i use the cox.com. tiffany had used cox.net and that did not work. the response i got was not helpful no WHY its happening, no why NOW no how to stop it. why have a spamreport@cox.net if it rejects the spam you send them? and why are the bounce backs coming after i've looked in my spam and returned to inbox? and i haven't forwarded anything to cox in the last 3 weeks.
- Bruce3 years agoHonored Contributor III
Do the bounce-back messages have different time statues? Meaning, these could be Deferral Messages, such as "your email (yada, yada) has not been delivered for 24, 36, 48, etc hours. 3 weeks? I'd think it'd just block your message after 72 hours.
Did you send the spam as attachments or just forward?
- socal_transplan3 years agoContributor III
it started when i was forwarding. but wider told me how to forward as an attachment so i did that twice. but since the messages don't tell me what message it bounced, ...??
and no, there's no mention of time in these messages.
- socal_transplan3 years agoContributor III
i just had a thought...could whoever took over cox email have changed the addresses we're supposed to use to report?
or the rules on what they accept? could you please check?
i just want this to stop. i'll deal with the spam. thanks so much.
- Bruce3 years agoHonored Contributor III
I read your post above. When you log into webmail > you're viewing your Inbox > you check your Spam folder > return to your inbox > receive bounce-back messages from 3 week ago. This right?
Is there anything in your Draft or Sent folders in webmail? You may have something stuck in the queue on the server. Any unattended devices around your house with (infected) email clients?
It's weird you're receiving these phantom bounce-backs. You'd have to open a ticket with Cox and be persistent.
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