Hi John_SD, Cox flags suspicious email as spam to help prevent it from reaching your Inbox. Due to the high volume of emails received at unblock.requests@cox.net, a personal response may not be provided. The inbox is being monitored, and this will be investigated. Please ensure the email you're inquiring about was forwarded as an attachment.
Also, do you typically use the Cox Webmail (website) to retrieve emails? If you're using a Client email server, such as Outlook, Apple, Windows, etc., please check to see if both servers are blocking the email. -Kevin M. Cox Support Forum Moderator