Forum Discussion

cuz's avatar
cuz
New Contributor
6 years ago
Solved

outlook/email

WHAT in the hell did COX do to the email servers!? I continually get a send/receive error message for receiving incoming mail from COX to OUTLOOK. the message says that the INCRIPTION I use is not su...
  • Windows_XP_user's avatar
    Windows_XP_user
    6 years ago

    I have spoken to the Cox complete care rep who tells me XP/Outlook users will not get incoming emails due to security upgrades.  Their system requires TLS encryption and use of IMAP server instead of SSL for incoming email.  Please, can we band together to persuade Cox to restore our access to incoming email as we have been until April 24th.  COX -- are you listening???

Becky's avatar
Becky
Moderator

Hi Gm61, Each device operating system supports different versions of TLS and SSL. Windows XP may not have the ability to utilize the necessary version of TLS encryption now required for email security.  -Becky, Cox Support Forums Moderator

Cards47's avatar
Cards47
New Contributor III
5 years ago

Hi Becky. Just one question. Who is handling the email for Cox now. WiderMouthOpen did a trace and it hopped from cox.net to spacerack.net. Can you confirm that this 3rd party vendor is handling Cox’s email and/or network. Whatever it is, they’re killing it, and not in a good way. Three weeks and no email is not a solution.

Thank you in advance for all your help Becky!