Hi Nichollsvi, you have made a very good point, and I appreciate your post. We should have provided you with the information instead of making you search for it. You subscribe to the Cox Service Protection Plan (CSPP), an internal wiring repair, education, and issue isolation coverage plan. Learn more about the Service Protection Plan at
www.cox.com/.../learn-about-the-service-protection-plan.html. The Cox Service Protection Plan is no longer available to new customers. Instead, we offer Cox Complete Care, a comprehensive internal wiring protection plan combined with professional, 24/7 IT support. Learn more about Cox Complete Care at
www.cox.com/.../cox-complete-care.html. -Becky, Cox Support Forums Moderator