Forum Discussion

Don244's avatar
Don244
New Contributor
8 months ago

is there a way to disable all SPAM filtering on the Cox servers?

I s there a way to disable all SPAM filtering on the Cox Webmail servers? I notice some valid mail never makes it to my Apple Mail account. thanks
JulianN's avatar
JulianN
Moderator

Hello! Thank you for reaching out to Cox support. I would be happy to assist. Please email us your 1st and last name as well as your full address. Thank you for your time and for choosing Cox support. 

duopshebop's avatar
duopshebop
New Contributor
7 months ago

I have this exact same problem.  Started about 3 weeks ago.  25% of my emails now end up in junk/spam folder for no reason.  ans sayingthey are not JUNK doesnt do anything for the next time. they appear on my Imac in JUNK folder but dont go to my iphone or ipad on apple mail until they are moved to the inbox.  Very annoying! How to i stop COX from filtering my emails. THX 

 

 

  • DannyS's avatar
    DannyS
    Moderator
    7 months ago

    We would like for you to reach out to us outside of forums so we can assist with these concerns. Because we will need your account information to look into this.  When available can you please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com.  Supply us with the account name and full-service address with the link to this thread.  We would like to help.