We are having similar issues with speed and pages loading. I wonder if we're in a pool of users. We pay for Premium and we should get Premium Internet connectivity. If this continues through this week, I'm making a call to them. The path shouldn't have so many redirects/bounces before it gets to my connection. Call them on it. You have proof.
I just had to call them about our cable box remaining in BOOT mode for weeks. Again, we had to return the box today. That's 3 boxes in just over a year. I was livid enough that they issued a credit for the entire TV section of the bill.