Forum Discussion
I would like to have you try a different outgoing mail setting. Would you change the security type to TLS & use port 587? Please let us know if this works for you.
Mark M.
Cox Support Forums Moderator
Hello, Mark, tried and no luck, got an error message that "your server does not support the connection encryption type you have specified." Then went through and set everything back the way it was and even changed my VPN routing through another IP. Tried again and at that point was able to get an email message through. Sent several other test messages but they seem to be lost in space right now---good news, no "spam" message bounceback from Cox yet, bad news not all showing up yet. Very strange, have never had a problem like this before with either Outlook or Cox. Am shutting down for the day and give everything a chance to rest tonight. Will try again in the morning and contact you further if the messages show up working, but at this point looks like there is still some kind of problem. All thoughts appreciated, thanks.
- HGW6 years agoNew Contributor
Hello, Mark, please excuse the delay but wanted to give this a few days test to see if the following worked and so far, so good. I cleared and reset all of my outlook settings and also changed IP on my VPN. Lost a few emails but then everything started working as normal and no more bounce-backs of outgoing email from Cox. Have no idea if it was one factor, a combination, or something else over which I had no control. Thanks again for yours and Becky's help, and for the help of all who made suggestions.
HGW