Periodic loss of internet connection
We have been in our new house for a week now, and we have had periodic loss of internet connection constantly. Sometimes the modem won't change, and sometimes it will reset. While streaming a movie i...
Forum Discussion
hi, did they fix it? i have the same issue for a week now and where i keeps dropping my connection every minute. i have called cox and they were saying its a storm ralated problem but thats like few months ago. i was wondering if i can get help from here
- Hi Dandy0918, your modem is reporting very poor downstream signal levels and consistent packet loss. A service call is needed to resolve the issues you are experiencing. If you'd like my team to schedule an appointment for you, feel free to email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
