Forum Discussion

btanchors's avatar
btanchors
New Contributor II
2 months ago
Solved

New to Cox Internet, having Intermittent issues

Hello everyone, After reading many concerns over connectivity and Internet Service on this forum, I am not sure if my problem is unique or just another occurrence of what others are experiencing.  I...
  • btanchors's avatar
    btanchors
    2 months ago

    It turns out I was correct, the problem is my PC.

    It is a Desktop machine with both WiFi and hard-wired connection ability.  I obtained a new laptop and compared download speeds between the laptop and the desktop.  The laptop was obtaining nearly 1GBps!  Definitely over 900Mbps most of the time.  The best the desktop could obtain over WiFi was about 100Mbps.  Hardwiring the desktop got it up to over 400 MBps.  My desktop is over 5 years old, so I guess it is time for replacement anyway.  I could just replace the WiFi and LAN cards, but might as well get a new PC!

    The Cox technician came out as well and confirmed what I found out.  He also tested my connection from my house outside and found no issues.  So, my problem is solved, and the problem was NOT cox!

btanchors's avatar
btanchors
New Contributor II
2 months ago

After connecting more PCs and running speedtest.net, I get much faster speed on a different PC running Windows 11 - almost 1Gbps, which is what I am paying for.  AND, I cannot reproduce the intermittent connectivity issue on the new computer, at least, not yet.

So, it would appear the problem is my original PC, a desktop PC.  How can I figure out where the problem is in my PC?

Note that on my original PC, i tried changing the connection to a hardwired connection, directly into the modem/router.  Speedtest now shows much faster speed, though only half of the other PC that is still connected to WiFi.

Any thoughts?

 

  • btanchors's avatar
    btanchors
    New Contributor II
    2 months ago

    It turns out I was correct, the problem is my PC.

    It is a Desktop machine with both WiFi and hard-wired connection ability.  I obtained a new laptop and compared download speeds between the laptop and the desktop.  The laptop was obtaining nearly 1GBps!  Definitely over 900Mbps most of the time.  The best the desktop could obtain over WiFi was about 100Mbps.  Hardwiring the desktop got it up to over 400 MBps.  My desktop is over 5 years old, so I guess it is time for replacement anyway.  I could just replace the WiFi and LAN cards, but might as well get a new PC!

    The Cox technician came out as well and confirmed what I found out.  He also tested my connection from my house outside and found no issues.  So, my problem is solved, and the problem was NOT cox!

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 months ago

    So first, you need to check your PC and see if your ethernet is 100baseTX or 1000baseTX. Ensure you turn off the WiFi on the desktop. If you have a 1gb (1000baseTX) port on the pc, then reboot it in safe mode with networking, and THEN run the speedtest. If the speed jumps tremendously, it indicates you have a software issue causing the slowdown. if the speeds remain the same,. it indicates it's a hardware issue. At this point, then we can take the next steps.