Name and Timezone reset in settings
Once again First and Last names were reset to XXXX (XXXX@cox.net). Also the timezone was reset to New York EST. us out Cox
This 3rd time in 3 months that these changes are made by the system (on a...
Forum Discussion
Hi Tom2001,
I am sorry to learn of your troubles. Have you tried turning off the HTML/graphical editor in the settings? This should help. Do you have your browser set to clear your cookies upon exit?
Latitia
Cox Support Forums Moderator
I am sorry to learn of your troubles. Have you tried turning off the HTML/graphical editor in the settings? This should help. Do you have your browser set to clear your cookies upon exit?
Latitia
Cox Support Forums Moderator
Yes, if you set the editor to "Plain Text" you can paste into the message but you loose all formatting that the "HTML" setting would have provided (i.e. font color size underline, etc.)
Clearing cookies does not change anything. Tried on multiple browsers. Tier 2 Cox Tech support says the 3rd party provider of webmail is aware of it. Got a ticket number and was told to check in with them from time to time.
The other issue about resetting my name and timezone continues to happen every few months.
- @Tom2001
Which username are you having this problem with and what operating system and browser are you using?
-ChrisAll my accounts were reset to first name XXX and last Name XXX where XXX is XXX@cox.net. Also Timezone in settings get set to NY EST.
Both Windows and MacOS in our home. Firefox, Chrome and Safari browsers.
This is a COX server issue that has occurred in the past. I've contacted COX support on this issue many times and their answers is "well just change it in your settings". DUUUH.
