Forum Discussion

Usalabs's avatar
Usalabs
New Contributor
3 years ago

My doesn't my Panoramic WiFi modem gather data usage?

I'm enrolled in the emergency broadband scheme, but for some reason, I keep getting emails saying unless I use the internet within 5 days, I would have to pay the full amount without the benefit, but...
cable modem
Data Usage
internet
CrystalS's avatar
CrystalS
Former Moderator
3 years ago
Hello @Usalabs,

I'm so sorry that you are experiencing this issue. I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator