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TidusWulf's avatar
TidusWulf
New Contributor
6 years ago
Solved

Internet not working AT ALL but IP address is active. Error log attached.

I have a Netgear CG3000Dv2. I am getting the following error log immediately after the modem boots up completely: Thu May 17 08:06:59 2018    Critical (3)   Received Response to Broadc...
internet
  • Becky's avatar
    Becky
    6 years ago
    Hi TidusWulf, your modem was stuck in the registration process. There are a variety of reasons this may have happened, so I don't want to speculate. I reprovisioned your modem, clearing any errors, and the modem completed the registration process. I'm glad to hear you are successfully online! -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator
6 years ago
Hi TidusWulf, I think I may have fixed this for you. Power cycle your Netgear CG3000Dv2 again, and after it reboots successfully, see if you are able to get online. -Becky, Cox Support Forums Moderator
  • TidusWulf's avatar
    TidusWulf
    New Contributor
    6 years ago

    Thank you Becky. It works. You are amazing.

    If I may ask, What did you do to resolve the issue? It would be helpful to others in the future to have clear documentation of the solution, in case someone else down the road has to google this page and get support from a tech who may otherwise only be following a script due to lack of experience.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi TidusWulf, your modem was stuck in the registration process. There are a variety of reasons this may have happened, so I don't want to speculate. I reprovisioned your modem, clearing any errors, and the modem completed the registration process. I'm glad to hear you are successfully online! -Becky, Cox Support Forums Moderator