Internet buffering/freeze
Ever since the new fiber upgrade-we have had nothing but problems with the tv buffering freezing along with the computer and phone on Wi-Fi. Have tried numerous times to get help with this. Switched ...
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I am so sorry to hear you are having service issues. I understand the importance of having reliable service. We value you and would love the opportunity to assist you. Please DM us your complete name and address so we can assist you. -Doris
I have a technician coming once again this afternoon. Here is the process I have gone through-
Weeks before this -occasional buffering. Seemed to start after fiber upgrade.
Internet and Wi-Fi goes down during all these episodes
Thursday - September 14
Thursday night football buffering during game ( constantly) - restart at half time -still buffering
Friday September 15
Buffering
Restart
Friday called and made tech appointment
Saturday September 16
Technician here and changed out modem to leased cox modem. Said this should be the cure-checked all lines outside. But….
Froze up during a movie on Prime 11:00 pm Saturday night
Sunday September 17
2:30 pm internet interruption and buffering
4:30 pm internet interruption and buffering
Text assistance and restart
Monday September 18
3:00 pm buffering freeze
Called in -restart and diagnostics-told to call again tomorrow if it is still happening
5:30 pm -internet interruption and buffering
6:55 pm internet interruption and buffering
Tuesday September 19
Away most of the day
7:30 pm internet interruption and buffering
Wednesday September 20
12:30 pm internet interruption and buffering
Called again-unresolved technical scheduled for tomorrow.
Unplugged fire sticks from tvs in bedrooms and powered down iPad @ 1:30 - per recommendation from customer service representative
2:00 pm internet interruption and buffering
6:30 pm internet interruption and buffering
Thursday September 21
8:30 am - Internet interruption and buffering twice-
Didee, You shouldn't have to reset the modem or router so often. We may need to keep your appointment for this visit to help further ascertain a solution. We can help investigate what the modem is reporting. You may email us at Cox.Help@cox.com with your name and complete address.
