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rripps's avatar
rripps
New Contributor II
7 years ago
Solved

Intermittent internet quality and upstream issues

Hello,  I am trying this venue as a last resort to getting a substantial answer to my Cox Internet service challenges. Cox Internet Premiere (grandfathered) 150Mbps\10Mbps Intermittently, interne...
  • rripps's avatar
    7 years ago

    Cox tech Dave came this morning and made sure service on the property was in good shape. He and another tech monitored for the issues above throughout the day and were able to track down the trouble to two different issues at two different locations.  Kudos to them both.  Internet has stabilized and I'm hopeful that this will remain the case.  Thanks guys and gals for all the help.  My faith in the folks at Cox handling the field work has been restored.

    One of the issues was tracked to a loose connector on a neighbors modem two streets away.  So make sure your modem cables are tight!  Cheers.