I can log into my account because system can recognize last digits of SSN. What is wrong?

Hi Bjron, are you currently out of the Country and trying to access your Cox account? Some customers may be unable to sign in to Cox.com or use Cox Email via an email client due to a layer of security that provides real-time protection against identity theft, data breaches, and fraud. For additional support, can you please email us at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator