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Java0515's avatar
Java0515
New Contributor III
6 years ago

Frequent Internet Dropping

For about 2 months now I have been having connection issues with our internet (wired connection and wi-fi), and in the last couple weeks it would just drop at least 3-5 days in a week, at least 1-2 t...
Java0515's avatar
Java0515
New Contributor III

Here we go again internet went down again! Woke up this morning at 6 am without internet. Its a daily routine for me now to reboot modem and router every morning! I hope Cox is following this issue.

Here's the log from the new modem:

https://photos.app.goo.gl/jK3m3PhcXNbLQPr4A

https://photos.app.goo.gl/FkoSE2g7gjvwyqCH9

Here's the picture of modem and router LED lights:

https://photos.app.goo.gl/Qm2D1jJ6HfQ3B4xj6

https://photos.app.goo.gl/Yt2974LzmmSmrBoTA

photos.app.goo.gl/uNMC5WrM8sesCMmBA

Rob_H_'s avatar
Rob_H_
Contributor II
6 years ago

java15, if you could get a copy of those event logs to the Tier 2 support staff back at their offices that would probably provide some important clues.