Forum Discussion

Cherie_69Arruda's avatar
Cherie_69Arruda
New Contributor
2 years ago

Federal Assistance program approved and I still don't know what Cox is doing with my account

I'm approved for lifeline and truconnet and other types of assistance because I'm disabled I spoke the Cox and they don't say nothing I got everything from the federal government confirmation numbers...
connection issues disconnect internet drop
cox coxsupport
cox internet outage unreliable
disconnect
dropped_connections internet intermittent service
INCOMPETENCE
BrianM's avatar
BrianM
Moderator
2 years ago
Make sure that you have also applied through our website at www.cox.com/.../affordable-connectivity-program.html

Being qualified/approved doesn't mean that you have fully applied for the benefit. If you need further assistance after applying, email our team at cox.help@cox.com for further support.

Brian
Cox Support Forum Moderator