I have a favorite set to: http://myconnection.cox.com/ on my Chrome browser, but it doesn't matter whether I use that, or myemail.cox.net, or cox.net on my W-10 laptop; or my phone or my Android tablet (either a mail app, or Chrome on them). I've tried Chrome which I normally use and MS Edge on the laptop. Have cleared caches and cookies. Nothing has recovered the messages.
Cox lost those messages. Certainly you keep a backup of the server? Don't tell me you don't. You simply need to restore my mail inbox to what it was at 11:59 pm on 8/15/2018.
LisaH, Cox really needs to get their act together. When I chatted with your Help representative on 8/16/2018, she assured me that her creating a "Trend Report" would fix my problem within 24 hours. I should have been suspicious when she said there was no ticket # for the report.
Today, nothing has been restored, so I just got off the phone with Level 2 support and she has created a ticket that now must go to Data 2 support for them to see if there's even anything they can do. That time frame is another 24-48 hours starting on Monday. This is totally unacceptable!
For everyone else following this issue, creating a "Trend Report" does nothing but identify to Cox that one customer has had a problem. Cox does nothing with that until thousands of people report similar issues. INSIST on escalation to a supervisor and the creation of an actual ticket. Even then, it seems that Cox can't assure a resolution.
Once again a BIG FAIL on the part of Cox customer service.
