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Frank_Stevens's avatar
Frank_Stevens
New Contributor
5 years ago

email account

I am not able to successfully set up my IMAP cox.net email accounts in Outlook.com.  I get an SMTP error message when I use either outgoing port numbers 587 or 465.  The incoming mail settings seem to work fine.  I also have those accounts successfully set up in Outlook 2016 and Outlook for Android.  Has anyone else encountered this problem and successfully resolved it?

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    • Frank_Stevens's avatar
      Frank_Stevens
      New Contributor
      5 years ago

      I've done that several times with no success.  It doesn't like the SMTP server settings.

      • bearone2's avatar
        bearone2
        Contributor III
        5 years ago

        465 ssl,/587 tls, authentication,etc?

  • AMahan's avatar
    AMahan
    New Contributor
    5 years ago

    I am having the same issue. I have tried multiple times using the Outlook auto-setup as well as the manual way through the control panel ( create new profile). This is on a brand new Win 10 with Outlook 2016 (365)

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    Hello,

    Please check the link and let us know if it helps www.cox.com/secureemail.

    Jonathan J
    Cox Moderator