Forum Discussion

CatsJam's avatar
CatsJam
New Contributor
6 years ago

Daily SYNC Timing Synchronization failures and dropped internet connection

Since moving into our new house in June 2018, we continue to lose internet connection regularly.  It happens usually once a day, but sometimes multiple times a day.  Each time it is accompanied by th...
Becky's avatar
Becky
Moderator
Hi CatsJam, if you bypass the router temporarily and connect a device directly to the modem with an ethernet cord, do the disconnects continue? Don't forget to reset the modem after changing the connections. -Becky, Cox Support Forums Moderator
lupette's avatar
lupette
New Contributor
6 years ago

Who has ethernet?