Forum Discussion

mdvlhllspwn's avatar
mdvlhllspwn
New Contributor
5 months ago
Solved

Cox is Unprofessional

I signed up for internet since Dec 12 and now is Dec 20.  My internet is nowhere to be seen.  I had "supposably" five technicians come out to my apartment, yet nothing was ever done.  One tech never ...
  • ColleenD's avatar
    ColleenD
    5 months ago

    mdvlhllspwn, 

    I'm sorry things haven't been simple or gone as expected.  We value your feedback and want to provide you with the best customer service experience possible. Our goal is to keep you connected to the people and things you love and to simplify your interactions with us, so if there are issues with your service or account, I'd really like to hear about it in order to make things right. I hope you'll email cox.help@cox.com with your name, address, and a link to this thread, and allow us the opportunity to help. We look forward to receiving your email.

    Please know the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our community users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Because this post falls outside of the purpose of our forums I will be locking this thread. 
     

ColleenD's avatar
ColleenD
Moderator
5 months ago

mdvlhllspwn, 

I'm sorry things haven't been simple or gone as expected.  We value your feedback and want to provide you with the best customer service experience possible. Our goal is to keep you connected to the people and things you love and to simplify your interactions with us, so if there are issues with your service or account, I'd really like to hear about it in order to make things right. I hope you'll email cox.help@cox.com with your name, address, and a link to this thread, and allow us the opportunity to help. We look forward to receiving your email.

Please know the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our community users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Because this post falls outside of the purpose of our forums I will be locking this thread.