Forum Discussion

KenK's avatar
KenK
Contributor
7 years ago
Solved

COX is not forwarding my mail 100%

I have my COX mail configured to forward my mail to my Gmail account.  This used to work 100% until they changed my COX webmail from  Classic view to whatever they call it now.  Since the change (a...
  • KenK's avatar
    KenK
    7 years ago

    I spoke with COX Technical support today.  They told me since the new cox web upgrade (downgrade for me)

    having mail forward is a known issue.  They told me it wasn't necessary to forward IP addresses which I thought

    was ridiculous as they have confirmed it was a COX issue.  However I supplied them 2 COX email addresses

    which I have over the last week had problems with their emails getting forward to my Gmail account.

    All I can report is as told to me, "work in progress" which is code word for they have no idea when the problem

    will be resolved.   So as stated, the upgrade is a downgrade for me offering less quality/reliability as before.

    In addition, I also now have problems with some AOL email not reaching me period.

    The disturbing comment was "since there is no charge for email"  they take no responsibility in any compensation

    meaning a credit on your bill for poor service.   Unbelievable,  I could understand a statement like that from a true free

    email provider like Gmail, Yahoo,  however I thought I had to pay cox money to get a cox email account.  That's part of the package therefore some form of compensation should be offered while the issue exists.  Its been several months now since the switch from the reliable web mail to the unreliable.

    Ken

    Ken

LatitiaS's avatar
LatitiaS
Moderator
7 years ago

Hi dcdeb,

I am sorry to hear you are having issues with forwarding and duplicates. To remedy the duplicate emails, we recommend deleting all duplicate emails manually and be sure to remove any pre-existing inbox filters or rules.  Once the filter or rule has been removed, you will need to re-add the desired filters/rules back to the new Cox email platform to eliminate duplicate email messages going forward. This should stop the duplicates.  As for the forwarding difficulty, there is a known problem with customers forwarding from a Cox account to another Cox account.  Are you having issues forwarding to Cox addresses or non - Cox?