Forum Discussion

Dianne's avatar
Dianne
New Contributor
6 years ago
Solved

Change of date for scheduled auto payment

Hi, I called in and talked to customer support for quite a while this past Thurs/Fri.  I have now retired so my pay dates have changes so my first check is deposited in my account on the 2nd Wed of...
  • Becky's avatar
    Becky
    7 months ago

    Hi Karen, my parents are on a fixed income and have gone through troubles similar to yours. I'm so sorry this is happening! I can help. I certainly don't want you to deal with a late payment each month. Since this isn't something we can fix in public Forums, please email my team at Cox.Help@cox.com so we can further assist you. I'm sure we can provide you with peace of mind!

CarolLM's avatar
CarolLM
Former Moderator
6 years ago
Hi Dianne, I'd like to review your account regarding this matter. To do so please provide your complete address and account name via a Facebook private message, Twitter direct message, or an email to cox.help@cox.com and include your original post as an attachment. We're here to help. -Thanks, Carol