Cannot receive incoming email through Outlook
I have done everything possible (and numerous times) of resetting, rechecking, rebooting, etc. Nothing works. Yes, I am still using Windows XP. I can send e-mails on Outlook but I cannot receive.Say ...
Forum Discussion
I'm having the same problem. I can access and send e-mail through Cox Webmail, But, my e-mail client won't connect to their server. I spoke to Cox tech and they said that they updated their security protocol and as a result, older e-mail clients won't work. They said that Outlook Express and Outlook from XP and Windows 7 won't work. So, according to Cox, the solution is to upgrade my operating system to Windows 10!? Can it get any crazier?
I think not (any crazier). Called Cox multiple times and no one asked which MS version I was using or that I needed to upgrade. I have been meaning to upgrade forever. Only way I discovered that MS XP won't work was through this forum. Yea forum members....Boo Cox help support!
It's the underlying security components of our older operating systems causing the problem. Cox wants port 587; I open port 587. Cox wants TLS encryption; I select TLS encryption. Cox wants outbound authentication; I opt outbound authentication. Everything Cox wants, I configured.
This was just another misinformation campaign. I can initiate a TLS handshake...but Cox doesn't like how I do the TLS handshake.
Before the change, Cox should have listed the operating systems with the Schannel (or equivalent) security component and those without. In addition, they should have included the operating systems with the Schannel component but will only work after registry hacks.
This has been a fiasco because Cox was obviously unaware subscribers still use older software...or didn't care. it's ageism!
Bruce is right about the "underlying security components of our older operating systems causing the problem." The operating system of each device must support TLS for an email client to send and receive mail. Windows XP may not have the ability to utilize the necessary version of TLS encryption Cox now requires. -Becky, Cox Support Forums Moderator
The information I received from Cox was incorrect. Windows 7 will work fine. I switched to Outlook (from Office 2016) and all is well. As long as you have the IMAP option and TLS 1.0 (or higher) security encryption, you will be able to send and receive e-mail using Office Outlook.
This is the second time I read compatibility with IMAP. I tried it once to no ado. I'll try again.
I have windows 10 and outlook 365 the latest and greatest and It still doesn't work
- Are you getting any kind of error message from Outlook? I also suggest signing into your http://bit.ly/2xqCzrD account and verify you are able to sign in with the correct username and password.
-Chris
