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TigerII's avatar
TigerII
New Contributor II
3 years ago
Solved

Cannot connect using Outlook 365 on Windows 10

Since the recent Cox email "maintenance" I am unable to connect to the cox server using Outlook 365 running on Windows 10.

My server settings are;
Incoming - imap.cox.net Port 995 SSL/TLS. Outgoing - smtp.cox.net Port 465 SSL/TLS. Error message - Error (0x800CCC0E): Outlook cannot download folder inbox from the IMAP server. Also Error (ox800CCC0F)

Outgoing - smtp.cox.net Port 465 SSL/TLS
Error (0x800CCC0F) - The connection to the server was interrupted.

I have researched and tried all solutions with no success. Has anyone else solved this?

  • TigerII's avatar
    TigerII
    3 years ago

    I fixed it! Somehow the password had been changed. Not sure how. When I tried a newer password that I have been using in other apps it worked. My bad!

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  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Tigerll, Are you able to access your email through our website at cox.net? Also, please power cycle the device that you are trying to access your email with. -Allan, Cox Support Forums Moderator.
    • TigerII's avatar
      TigerII
      New Contributor II
      3 years ago

      Yes, I can access my email through the website and also from my Galaxy phone (using Outlook). I have restarted my PC several times with no change in the Outlook behavior.