Forum Discussion

duopshebop's avatar
duopshebop
New Contributor
6 years ago

both mine and my husbands email are showing outbound as SPAM

Beginning yesterday morning, both my husbands and my email are being tagged as SPAM going outbound. However, if its not going to a cox address, it doesnt come in as SPAM, as I always get a BCC of any...
duopshebop's avatar
duopshebop
New Contributor

COX TIER 2 SAYS THE MODEM IS GIVING MY ROUTER A BAD IP ADDRESS?  WHY IS IT SO DIFFICULT ??? KNOWING THIS, WHY CANT THEY JUST GIVE ME A NEW IP ADDRESS, WHEN THEY KNOW THIS WILL SOLVE THE PROBLEM???? I DONT UNDERSTAND???THEY SAY THE EMAIL TEAM STILL HASNT GOTTEN BACK TO THEM! RIDICULOUS!!!  AGAIN, I DONT UNDERSTAND WHY THEY CANT GIVE ME A NEW IP???????

LisaH's avatar
LisaH
Moderator
6 years ago
Hi Duopshebop. Our system is designed to automatically issue IP addresses which prohibit us from manually issuing them. I apologize that this is not the answer you were expecting. - Lisa Cox Support Forums Moderator
  • duopshebop's avatar
    duopshebop
    New Contributor
    6 years ago

    It has been 72 hours since this tckt was sent to your email team!  There must be something in place to handle this type of situation! Since you know it is a bad  IP address, why can’t you fix it?? It is cox’s Fault to begin with. THIS IS UNACCEPTABLE!!! Do you have a bunch of idiots there ?? PLEASE FORWARD THIS TO SOMEONE WHO CAN GET THIS DONE!!! How long do you expect me to wait???

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Duopshebop, our email administrators are still working to clear the issue with your IP address. I apologize for the delay! -Becky, Cox Support Forums Moderator
      • duopshebop's avatar
        duopshebop
        New Contributor
        6 years ago

        Ok Becky

        Its been 5 days and NO answer yet??? No one has followed up with me by phone??WHAT IS GOING ON??????  are you just expecting it to fix itself????  do i have to wait until the system rolls it its again which could be in 2 months??????