Forum Discussion
duopshebop
6 years agoNew Contributor
COX TIER 2 SAYS THE MODEM IS GIVING MY ROUTER A BAD IP ADDRESS? WHY IS IT SO DIFFICULT ??? KNOWING THIS, WHY CANT THEY JUST GIVE ME A NEW IP ADDRESS, WHEN THEY KNOW THIS WILL SOLVE THE PROBLEM???? I DONT UNDERSTAND???THEY SAY THE EMAIL TEAM STILL HASNT GOTTEN BACK TO THEM! RIDICULOUS!!! AGAIN, I DONT UNDERSTAND WHY THEY CANT GIVE ME A NEW IP???????
- LisaH6 years agoModeratorHi Duopshebop. Our system is designed to automatically issue IP addresses which prohibit us from manually issuing them. I apologize that this is not the answer you were expecting. - Lisa Cox Support Forums Moderator
- duopshebop6 years agoNew Contributor
It has been 72 hours since this tckt was sent to your email team! There must be something in place to handle this type of situation! Since you know it is a bad IP address, why can’t you fix it?? It is cox’s Fault to begin with. THIS IS UNACCEPTABLE!!! Do you have a bunch of idiots there ?? PLEASE FORWARD THIS TO SOMEONE WHO CAN GET THIS DONE!!! How long do you expect me to wait???
- Becky6 years agoModeratorHi Duopshebop, our email administrators are still working to clear the issue with your IP address. I apologize for the delay! -Becky, Cox Support Forums Moderator
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