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larry1911's avatar
larry1911
New Contributor
6 years ago
Solved

Blocked URL

Is Cox blocking or slowing some websites. Two of my favorites either take so long to load that I give up or they don't load at all. They will load if I switch to LTE or log onto a friend's network. The 2 are tandyleather.com and pcmag.com. I don't get an error message or anything,  it just sits there!

  • KevinM2's avatar
    KevinM2
    6 years ago
    Hi Larry1911, after reviewing your modem levels, I have reason to believe you are currently experiencing signal issues. Does this issue happen on one device or all devices? Are you on a wireless network or are you hardwired? I am including a link with additional information on ways to improve your internet experience, http://bit.ly/2Kq4uR5. If you'd like additional assistance, we encourage you to send us an email at cox.help@cox.com, with a link to this forum thread. -Kevin M. Cox Support Forum Moderator

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  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Larry1911, after reviewing your modem levels, I have reason to believe you are currently experiencing signal issues. Does this issue happen on one device or all devices? Are you on a wireless network or are you hardwired? I am including a link with additional information on ways to improve your internet experience, http://bit.ly/2Kq4uR5. If you'd like additional assistance, we encourage you to send us an email at cox.help@cox.com, with a link to this forum thread. -Kevin M. Cox Support Forum Moderator
    • larry1911's avatar
      larry1911
      New Contributor
      6 years ago

      All devices mentioned hereunder are wireless. My Windows 10 laptop has no problem with either website. My wife's iPad doesn't load either website in under 2 minutes but her iPhone 8 loads them in about 30 seconds. My Samsung tablet takes between 2 and 4 minutes on both websites, my Samsung phone is the same. Amazon Fire HD 8 is the same. Our Amazon Fire HD 10 has the same results as the iPhone 8.

      We're not having a problem with any other website that I'm aware of.