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nanseeq's avatar
nanseeq
New Contributor
7 years ago

Missing Live TV channels in contour app

This has been an ongoing issue for over a month now. The only channels I can see and access in the contour app and at watchtv.cox.com are some TvGo channels. This is occurring inside my home while using my home network. Previously, all channels I subscribe to were available for viewing. It acts as if I am trying to access the content from outside of my home. Have been dealing with cox phone support for a few weeks now with no resolution. Hoping someone here may have some insight...

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  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @Mr Kuz,

    Hello. We can look into this issue further for you. Please send us an email with your full address and a brief description of the issue and/or a link to this thread to cox.help@cox.com

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Mr_Kuz's avatar
    Mr_Kuz
    New Contributor
    7 years ago

    I did link to the above address. In the past couple of years I have been having other minor issues, such as not receiving all channels on all TVs. I was  mentioned I have old TVs. I have all new TVs now and the same issue. I wonder if the infrastructure is able to handle the newer technology.  Also i live in Connecticut and it has been extremely cold. Wonder if this is an issue with the cables outside. 

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @Mr Kuz,

    We look forward to working with you via email.

    Thanks,

    Allan - Cox Support Forums Moderator.