door lock not manually unlocking when locked using the app

Question

Major Safety Issue---Recently after an update or something I have found that my simplysafe door lock will not unlock from the inside if the lock is closed using the app or the keypad. No matter how much you try the lock will not unlock. This is a MAJOR safety issue. If you lock the door manually then there is no issue with unlocking the door, This only happened I believe after a recent software update. How can I correct this?

Merk92 · Accepted Answer

So I just got the smart lock. Had the same problem. When someone locked the door from the lock pin pad located on the outside of the door outside I couldn’t manually unlock the door. I have been fighting with for hours. I did all the things that SimpliSafe said to do but nothing worked. I reset it again but this time I used  the main keypad instead of the app. Once I named the dang (I want to say cuss words here) thing and then calibrated it WITH the keypad, that seems to have fixed the problem. Now I can unlock it manually when someone leaves the house and uses the outside pin pad to lock the door. The key works on the outside now too.

hondaman88 · Answer

This is interesting.  I would think that this shouldn't be possible, due to safety concerns that you mention (Life Safety Codes).  I would think that a manual action would unlock the lock regardless.

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