Daily outages in my area. UNACCEPTABLE
There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach those speeds AND NO it's not my modem and I refuse to reboot the darn thing again! So far I have not seen any credit applied to my account for the lack of service or any notice of when the issues are going to be resolved permanently. You guys are pushing me to get ATT more every day and I hate ATT but this is just wrong. Get it together COX!!!!.
Stop blaming Cox, you whiners!
Since I first discovered this forum I've read many dozens of questions in which users blame Cox for their email or internet problems. Many others chime in with posts like "Yeah, I have the same problem" or something like "Me too. I'm sick of it. Cox **" But have these whiners called Cox technical support, describing their problem in an intelligible and thoroughly descriptive manner? I can surmise from the posts and replies that the answer is mostly "No". My experience with Cox has been more then satisfactory. I did have to call Cox technical support once for a modem issue that only they could resolve.. And they did, in a heartbeat. If you have internet problems and your device is a PC then I can tell you the primary source of such problems are: - Registry cleaners like Ccleaner et al. If you let programs such as this modify your registry you might as well reinstall Wndows to get it working properly again. - Installing device drivers from "who knows where". - 3rd-party ant-malware software. You don't need that **. Rely on Windows Defender. - Editing your registry or configuration based on info from non-Microsoft websites or upon the advice of your neighbor's cousin's 14 year old "PC guru" son. And the list goes on. I'm an EE and certified IT specialist. Let Windows take care of itself. Uninstall 3rd party anti-malware software. Don't install drivers from ANY of the many "device driver" sites. Don't open emails from sources you don't recognize and don't go browsing where you shouldn't be browsing. Or you could install one of the many Linux distros. But if you're not an expert coder you'll find yourself up the creak without a paddle. At this point all I can say is that I'm running Window 10 with all current updates installed and my device drivers are maintained by appropriate sources. Windows runs great and my Cox internet connectivity is impeccable. If you have a problem, call Cox. Most of the recommendations you may receive here are 3rd party misinformation, even from the moderator (sorry, whoever you are but dems da facts).
Does Cox artificially favor Speed-Tests? Real-World speeds slower than SpeedTest results.
I am on the Internet Preferred 150 plan, and in the last few months I've been having issues with my transfer speeds. Based on my plan, I should be getting 150 Mbps down / 10 Mbps up, and results from speedtest.com or fast.com always show my connection meeting or exceeding those transfer rates with speeds around 175 down and 10.5 up on average. The problem is that these speeds are not holding up under sustained real-world loads, particularly on the Upstream side. I operate a Plex Media Server in my home and routinely stream from it throughout the day. In the past I was able to reliably stream at 8 Mbps, but in the last couple of months I have had severe buffering issues and had to bump down to 4 Mbps or less to get a stable stream. I have backed this up with a series of iperf3 tests, all of which show an initial transfer speed of 10 Mbps, which almost immediately drops to 4-4.5 Mbps after about a second of testing. Regular large transfers to other cloud storage services tell a similar story. For the record, I disconnected my router and did a wired test with my laptop connected directly to the modem, which did show an overall increase to 5-5.5 Mbps in iPerf3, but that is still well below the service I pay for. Unless there is a problem with my modem (it has not given me any noteworthy trouble to date), I can't think of any hardware bottlenecks on my end that would limit my speeds, so it really feels like Cox is under-delivering my internet service and masking it by prioritizing speed test traffic.
Internet cuts out, but with no indication of lost connection
For about 2 weeks now I've had an ongoing battle with my Internet. It is most noticeable when I first turn the PC on, I will be unable to connect to any webpages for 5-10 minutes. Eventually it starts to work but will frequently stop working for 3-5 minutes at a time. During all of this, there is no indication of there being a problem on my modem/router (I have an Arris SBG6700-AC). Wifi seems to work more often than Ethernet, but it also has frequent connection issues. I checked my Event Log on my router's page and I'm getting all kinds of errors. The most common seem to be Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period Started Unicast Maintenance Ranging - No Response received - T3 time-out These last 2 only happened once from what I can see, but they are 2 of the 3 most recent errors DHCP WARNING - Non-critical field invalid in response TLV-11 - unrecognized OID Most of the time however it doesn't spit out any error (I've been having issues all day today and there isn't an error log today). As of right now I haven't been able to get my Ethernet to work AT ALL, so I'm currently on Wifi. I've seen people with similar issues paste this info so I am going to as well: Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 83 735000000 Hz -1.2 dBmV 39.1 dB 89 0 2 Locked QAM256 81 723000000 Hz -0.5 dBmV 40.3 dB 81 0 3 Locked QAM256 82 729000000 Hz -0.5 dBmV 39.4 dB 79 0 4 Locked QAM256 84 741000000 Hz -1.3 dBmV 39.4 dB 93 0 5 Locked QAM256 85 747000000 Hz -1.1 dBmV 39.8 dB 76 0 6 Locked QAM256 86 753000000 Hz -0.7 dBmV 39.4 dB 61 0 7 Locked QAM256 87 759000000 Hz -0.8 dBmV 39.9 dB 46 0 8 Locked QAM256 88 765000000 Hz -1.0 dBmV 39.9 dB 33 0 Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 46.7 dBmV 2 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 45.2 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 46.7 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 46.7 dBmV The strangest part is most of the time I still have connection to games and spotify without issue when I am unable to connect to webpages. So far I've tried resetting the modem/router, changing the Coxial cable the runs from my wall to my modem/router, Changing the Ethernet cable to various different ports, changing my DNS server to a public one (Google's 8.8.8.8), and nothing has workedCox Panoramic Modem March 2020
If you don't want to read this paragraph at the bottom about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games". I decided to upgrade my service to cox Gigablast as of 20March2020. With the world under quarantine, especially the entire state of California, I said okay I definitely cannot deal with the Lag on PS4 that I have been dealing anymore. So I went to the local cox store after setting up my new service online and picked up my device. The customer service representative said it wasn't necessary that I rent the device, as I could buy a separate modem and router from Best Buy or where-ever, but it would cost about $400 with a separate modem and router. I decided to try out the cox panoramic modem+router combo that they offer for 11$ a month. I go home, plug it in and it was a super easy set up using the app for it. I connect it to my PS4 and test the connection. This piece of garbage (which is supposed to put out up to 900+ mbps basically almost 1 Gbps) only put out 24.9 Mbps download and 2.4 Mbps upload. This is down right criminal at these speeds. But before I called my lawyer, I decided to call tech support, so that someone could come out and see if the signal needs to be adjusted at my apartments. They are supposed to come out tomorrow (March 23, 2020) and hopefully fix it. Just the fact that I have to go the extra mile, and MAYBE get the issue fixed is absolutely ridiculous. My apartments are literally ONLY able to get Cox service. Isn't this considered a MONOPOLY at this point, since there is no other competition available? I have always had so many issues with cox, and its sad that they can't provide the working class of the America a fast internet service, especially what we are paying them for. I will hopefully remember to make another post tomorrow after PAYING a tech support member a FEE in order to get my SERVICE that I just PAID for to WORK like it is ALREADY SUPPOSED TO. If it doesn't, well maybe I need to start putting this money that I am paying for this BS service towards law school, so that I can sue them into bankruptcy. Either that or call my friend at the local new station and put this company in the spotlight. Oh and if you don't believe me, then why would they sell cox Panoramic Pods separately? I have my PS4 sitting right next to the wifi box and it doesn't do any better than 24.9mbps. if you plug it in via ethernet, the best that I got was just below 300mbps. This is a speed that still lags during a online video game like Call of Duty. If you don't want to read this paragraph above about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games".
