Upload speed seems great, but keeps majorly hiccupping when streaming
I stream on OBS regularly, as well as over discord video share and Parsec, and all three have been experiencing extreme issues ranging from occasional hiccups to 90% frame loss. When I do a test on any site it says upload is perfect, and when I use anything that isn't streaming video I see no loss. I've tested this on multiple different devices. I'll admit I even tried a VPN because it seemed throttling was the issue, and weirdly it DOES help just a bit but it still. Router has been restarted a million times. Has anyone else had this issue?
tucson internet works 20 min per day.
so far 5 diff ppl i know in town all experience the same probs, you blame it on "firmware" but we all know this is bs, you have a routing issue or are oversaturated at my local node, you dont want to pay an american ccie to fix it, you keep outsourcing and it just gets worse, good luck i cant get past the 2nd hop 60% of the time, sux not to have anyone to fix that 36 page router configuration. we pay so you can hire your ctos children to play engineer. i have internet approx 20 min per day, and cannot do my job, 2 weeks and nothing but issues, yes you can ping my router bc its a layer 3 issue, is there any coincidence this happens every time this year and were flooded with cars from another country, selling us americans service out for the $$ of foriegn nationals?? i cant even upload screenshots of the speedtest it is so bad, its only 96kb
Having a Tech out tomorrow, any logs I should keep?
Having a tech come out tomorrow to check signals, equipment, etc. Been experiencing packet loss spikes since I received the XB8 Modem and I was wondering if anyone knows what logs I should keep? Should I leave Wireshark open until they arrive or is it a waste. Any suggestions please let me know as I know 100% it is a Cox related issue and I will not be paying $75. Thank you.Connectivity Issues with Cox XB8 Modem - Consistent Intermittent Packet loss.
Since upgrading my service plan and receiving the Cox XB8 modem, I have encountered significant network issues, including substantial packet loss and intermittent lag spikes. These problems have notably affected my experience while gaming and using video conferencing platforms such as Zoom and Microsoft Teams. Please note, I am exclusively using Ethernet connections, eliminating WiFi-related issues as a potential cause. Despite this, the performance has been consistently degraded since the installation of the new modem. I have repeatedly attempted to resolve these issues through Cox's chat support, where the suggestion has invariably been to reset the modem—a solution I have implemented numerous times without success Attached are the relevant network statistics that I have gathered. I am reaching a point where the continuation of service under these conditions is untenable. I kindly request a more in-depth investigation or alternative solutions to address these persistent issues. Thank you for your attention to this matter. I am eager to find a resolution as soon as possible.
Modem suddenly showing 3.2 BILLION errors on 2 channels, packet loss, Cox "looks fine"
How do you escalate to actual support in this place? I'm a 15 year Cox residential customer with bulk internet through our HOA. Last time it took escalation to the FCC to get them to fix this. They dispatched a tech who fixed some channels and swapped my drop and it was all good. Five months later it's bad again and again, they say everything looks fine. Does everything take an FCC complaint? The dang modem is SHOWING THE BILLIONS OF ERRORS, including Uncorrectables. Denying it without doing anything doesn't make it go away. Semi-rant aside, how do you get actual help at Cox?
60% packet loss, under 1mb upload speed
I have been having an issue the past few days in the Bellevue NE area. My packet loss will shoot up to 60% and upload speed will drop to under 1mb. This has been happening since 11/14/2024 and I have swapped modems and personal routers and can say it seems like noise in the node I’m on. It’s frustrating because Cox says there is no issues, but there clearly is. If this doesn’t get fixed I will be reporting to the FCC and the BBB.
Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently pay for Gigablast and when I first moved into this apartment I was getting 860mb/s-1000mb/s download as I should. Then after my first 5 or 6 months here I suddenly was getting >30mb/s-120mb/s if I was lucky. It hasn't fixed itself and I've had 2 or 3 technicians come out and the last technician that came out even said he was going to escalate the situation to more advanced troubleshooting but I've not heard anything since and that was about two months ago. I'm pretty into tech and troubleshooting myself and I've checked everything within my network and tried many different cables and hardware configurations. Attached are my modems stats, and I am also having "Event Type Code" 16, 20, 22, and 24 pop up almost every 30 seconds in the modems logs. The OFDM downstream channel also fluctuates between locked and unlocked often, if that helps. Thanks ahead to any help in trying to resolve my issue.
