Upload fine at night, disaster during the day
For about a week now, my upload speeds have been absolutely terrible during the daytime. I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all around, I'm losing ridiculous amounts of frames due to network.. the thing is everything seems to work fine at night. But during the day, I can't keep my upload bitrate past 2-3mb, which won't cut it. I have been streaming just fine until a week or so ago when this started happening. There has been 2 major opportunities I had to miss because my stream would not be stable. It's not my hardware because it does work fine at night. I have unlimited data. Why on earth am I able to do this all night fine but all the sudden during the day time I lose my ability to keep a stable upload bitrate in OBS? I've contacted customer support so many times. It's always the same trained response from them: let me reset your modem. I've already done that myself, and it doesn't fix it. A tech will just say it's fine because my Internet appears to be working but my OBS logs clearly tell another story. And ookla for some weird reason is the only speed test that shows decent numbers, while cloudflare and others show drastically different metrics.Solved65Views0likes6CommentsIntermittent Connectivity
I have had intermittent internet connectivity problems with your service for at least 3 consecutive days culminating in a total outage on 10/4. Calling your service number is completely worthless as they simply have me reboot my router repeatedly. I chatted online today for 2 hours and the soonest you can get a technician to my location is 5 days from now. I'm sure this will come as no surprise, but I rely on Cox as my ONLY option for internet and work from home. The service representative refused to escalate me to their supervisor after I repeatedly requested they do so. My neighbors are also having issues and got a service call the same day. I'm absolutely positive this is an issue with Cox's network and not mine, but am being held hostage with a $75 threat if whoever you finally get around to sending out graciously decides is indeed a Cox issue, which seems very unlikely. I am flabbergasted at how poor Cox's service has gotten. Please contact me in this regard as soon as possible, as I am currently entirely without service.43Views0likes1CommentIs there an outage?
Internet was running pretty slow tonight and eventually has gone full loss of connectivity. Trouble shooter says the computer is configured correctly but dns server is not responding. Changing my computer to a Public dns does not resolve the problem. Resetting my device does not resolve the problem(tried this one multiple times waiting 10 minutes). Is anyone else having problems? The outage map doesn't say it went down but maybe it just hasn't been updated yet47Views0likes2Comments- 13Views0likes0Comments
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.763Views2likes9CommentsPing spikes during multiplayer gamers
I recently moved out of on-campus housing and into an apartment. Currently, I am paying for the 1GB/s home wifi service with the most updated Panoramic modem/router. I am also taking advantage of the 5G wifi service as well. Despite that, I get ping spikes while paying for esport titles like Valorant or Overwatch. It goes from a steady 20-30ms to 150ms every 30 seconds to 1 minute of gameplay and makes playing competitive shooters unbearable. While I understand that ethernet works best for situations like these, I do not have an outlet of that sort in my room/apartment. Additionally, I have previously played competitive shooters on wifi and did not experience these types of ping spike/packet loss. What is the best way to fix this issue?67Views0likes1CommentWhy can't they get this right
I have filed multiple fcc filings only to get a response from branch manager that they are working on the issue but they don't know what the issue is. Cox Internet is down 4-5 times a month and the rest of the days it's intermittent issues. They have no solution and still want to be paid in full for their services. Please file reports so we can't stop this nonsense of a company taking money and not even trying to give good service44Views0likes1Comment