Frequent disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response
Hi - recently, I've been receiving frequent disconnects. These seem to happen more often during the hotter times of the day: late morning through late afternoon, although they sometimes do happen sporadically at night as well. I'm using a new Arris SB6183 modem, connected directly to the wall without using a splitter in the house. The error messages from modem logs will typically read as follows: Dynamic Range Window violation Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.0; Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.0; The bonds: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 9 831000000 Hz -7.1 dBmV 38.5 dB 85 170 2 Locked QAM256 10 837000000 Hz -7.4 dBmV 38.5 dB 101 158 3 Locked QAM256 11 843000000 Hz -8.4 dBmV 38.1 dB 67 129 4 Locked QAM256 12 849000000 Hz -8.5 dBmV 38.2 dB 58 161 5 Locked QAM256 13 855000000 Hz -8.6 dBmV 38.0 dB 84 159 6 Locked QAM256 14 861000000 Hz -9.1 dBmV 37.8 dB 68 170 7 Locked QAM256 15 867000000 Hz -8.7 dBmV 37.9 dB 89 106 8 Locked QAM256 16 873000000 Hz -9.1 dBmV 37.8 dB 91 84 9 Locked QAM256 25 927000000 Hz -10.1 dBmV 37.6 dB 152 560 10 Locked QAM256 26 933000000 Hz -9.9 dBmV 37.7 dB 82 170 11 Locked QAM256 27 939000000 Hz -9.2 dBmV 38.0 dB 105 183 12 Locked QAM256 28 945000000 Hz -9.1 dBmV 38.0 dB 82 236 13 Locked QAM256 29 951000000 Hz -9.2 dBmV 38.0 dB 108 67 14 Locked QAM256 30 957000000 Hz -8.8 dBmV 38.3 dB 66 80 15 Locked QAM256 31 963000000 Hz -8.6 dBmV 38.6 dB 82 92 16 Locked QAM256 32 969000000 Hz -9.1 dBmV 38.5 dB 104 75 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 38.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 17600000 Hz 38.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 38.4 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.4 dBmV Any thoughts? Thanks!2.1KViews0likes1Comment