Recent Discussions
Constant T3 time-outs & connection drops even after replaced gateway 3x
I am having constant connection drops, over the last several weeks, withconstantT3 time-out errors in the gateway logs. I have replaced the modem/router twice (once with an older one that I still had on hand, and then with a brand new gateway SurfboardSBG6782-AC) for a total of 3 different gateways. The IPs have been reset multiple times, after disconnecting the gateway overnight, and after the equipment changes. I have also had the signal reset 4 or 5 times. The connection drops for anywhere from a few seconds, to 10 minutes or so at a time. Usually, it returns on its own, but sometimes, I have to restart the gateway to get it back. It is extremely disruptive to my productivity. When the connection is stable, I have excellent speed according to speedtesting (50+mps) but I do not feel the benefits of this because of the constant timing out. I am seeing the connection drop every few minutes, making it impossible to do anything online. I have connected the gateway to a cable outlet in a different room, to make sure that the problem was not with the individual connector. The problem actually seemed worse in the other room. I have no TVs connected to any cable outlets at all, as I am not paying for TV service. I still got constantT3 time-out errors in the gateway logs. I have a desktop connected to the gateway by ethernet, a laptop and ipad connected by wifi. I have tested disconnecting each of these devices and using one at a time, to see if I can isolate the problem to a particular device, but there is no change. The connection still drops constantly. Here is a a screenshot of my gateway connection results http://screencast.com/t/QjFjT2AMMkq Here is a screenshot with a sample of my most recent event log.http://screencast.com/t/xcGJah8Z2lk6 Any idea what could be going on here? I have googled this problem until my eyes bleed, but I can't find a solution. Do I need to have a technician out?
terrible signal strength and loss of connection
I use a Motorola SB6121 for a cable modem and airport extreme for wireless router. The motorola is 5 months old. For about ten days we experienced wide variations in wireless connectivity, from .5 mps download to 30 mps. This was entirely new after 5 months of cox internet service working great. I spoke with COX and they checked signal strength on live, walked me through a series of reboots of modem and router. They checked the signal on their end. They said it was not a problem on their end. I spoke with motorola and they walked me through a series of diagnostics and resets of their modem. The signal via a direct Ethernet cable from the modem to the computer worked great at that time. I spoke with Apple and they ran me through diagnostics and finally replaced by airport extreme (it was under warranty). Results: 1. When I first hooked up the router and the cable modem after the router was replaced, I had a great signal -- 32 mps, which is as good as it gets here. 2. 4 hours later the connection dropped and then became very slow. 3. I plugged the cable modem directly into my computer and got a full signal. I left it oversight doing an offline backup. 4. The connection was lost during the night with a direct hookup to the cable modem. It seems the problem is clearly not the modem or the router but something in the cox system, as none of these pieces of equipment causes the problem. They are new equipment. What shall I do?Trouble with Motorola SB6141 Docsis 3.0 modem and T3 errors.
I upgraded to a DOCSIS 3.0 modem yesterday, and ever since, I've been having internet drops at random times, seemingly starting with T3 errors, looking at the logs, but I'm not sure about that. What happens is suddenly I am unable to access the internet, and similarly unable to access the router configuration or the modem configuration, which makes no sense to me, but, ignoring that, here's a sample of the log: ***Edited to remove logs contain MAC address The T3 happened around the time everything went wonky. Not sure if it's the cause or not. and here's my signal information: and finally, some information from the help page: Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 In addition, my download speeds seem to be pinned at 32 Mbps max, I should be getting up to 50, and my upload starts out anywhere from 7-12 Mbps, but then quickly drops to 3-4 and stays there.
Connection Lost/Service Drops
Ok Cox, I am going to give you one last try. I have had this same problem, for MONTHS now. We have purchased a couple of new modems, and several different and new wireless routers, and still intermittent "drops" if you will orinterruptionsin service. Eachinterruptionlasts for probably about 4 minutes, give or take, and then automatically restarts on it's own after this time. This has happened at least 4+ times to me just today alone, on a Saturday. We have contacted Cox several times on this issue, and you always blame it on our equipment. Well, after replacing our equipment a couple of times now, I am really not believing that it is our equipment, but Cox. My wife has had to stop working from home, because she cannot put up with these interruptions in service while working from home. I need a real and final solution to this problem, or I will have to take my business somewhere else. I contacted one of your reps via chat, but guess what? We were interrupted by a service outage, or dropped connection. Very frustrated with this issue. Tim
I keep losing my internet signal, and I've tried about all of the suggested fixes.
In the past several weeks, my internet connection keeps failing. At first I was resetting my modem and router every several days, then it got to the point I was resetting them several times daily. In talking with y'alls tech support, they indicated my modem was old and needed replacing. I replaced not just my modem but my router as well. Now they still need to be reset each 2-3 days. I've had two different technical support people here in the past week and a half. One put a new splitter on, the other said he was confounded and to call him if my connectivity was affected. This evening I have had to reset my modem and router as I lost connectivity again. Can you please help me, I've been a Cox customer for over twenty years now.
Router Speeds
I'm currently enrolled as a premier level with my internet. I live in Stafford Springs, CT can you tell me what router speed i shoud have. My internet seems to be more sluggish than whatI expect, fequent connection to internet loss and sometimes in the same area of the house the signal seems weaker than a previous time. please advise. Thanks. My current wireless router is approx 3-4 years old.
