ContributionsMost RecentMost LikesSolutionsRe: Daily outages in my area. UNACCEPTABLE jcastaner1 I hope your issues with upload speed have been resolved by now! Anyway, I just wanted to give you a heads up! Check your bill! If you had a Cox Tech come to your house, they MIGHT have charged you a Pro Connect Install fee which is $100! They apparently charge this if the Tech comes out to your home to fix a "Self-installation" issue. I had no self installation issues since it was a neighborhood equipment issue. I spend almost an hour "chatting" with a CSR trying to convince them that the charge was NOT valid as they kept insisting it was! Even when I asked the CSR to escalate to their supervisor they both were insisting it was valid! It wasn't until I gave the CSR the Ticket# I posted here and did some investigating on their own that the CSR finally agreed with me. They apologized to me for the confusion and gave me the $100 credit to my account! Re: Daily outages in my area. UNACCEPTABLE Riddles4 and RPV_90275, If both of you have ruled out your equipment then have either of you called Cox Support and had a COX tech out to your place to see if there are any issues to your lines from the Pedestal to your house? That would be the next step. Re: Daily outages in my area. UNACCEPTABLE Okay got it! Thanks for all you help BrianM! Let's keep our fingers crossed that we don't have to restart this thread again! 🙂 Re: Daily outages in my area. UNACCEPTABLE Great News! Maybe we are on the same node! It just took a while for the fix they did in my neighborhood to start cascading towards yours! LOL! Yeah, I hope this fix lasts. Don't want to go through these last few days again! Weeks for you! Let us know how the fix holds up. Maybe BrianM will give us some clarification on the fix. Re: Daily outages in my area. UNACCEPTABLE Thanks BrianM for your update! Yes I can confirm (so far) that the speeds I'm now getting are where they should be at my subscription level. However, you said: "but it looks like they noted that they are still chasing ingress/noise in the area as well." Does that mean that what they did in my neighborhood is a temporary fix? I can still have issues again in the near future? Re: Daily outages in my area. UNACCEPTABLE I'm not going to start celebrating just yet as I know things can get busier later on this afternoon so I'll keep and eye on it.I might put my own modem back online and see if the speeds stay the same and if it does then I can return my COX modem. You should definitely give them a call and maybe you can reference my ticket# and have them do the same type of investigation in your area. They need to fix issues like this especially now that so many people are working from home. As I type this I see some of the COX bucket trucks now leaving my neighborhood. 🙂 Good luck to you and keep us posted on your efforts. Maybe our stories can help other people in the same situation as ours. Re: Daily outages in my area. UNACCEPTABLE **Update** I just ran 5 tests using 5 different servers and the Speeds are back to where they should be!! My last OOKLA Speedtest shows 277 down and 29.77 up and the 4 other tests were very close to those speeds! I'll keep an eye on this over the course of today to see if the fix is good! Try running a speed test now to see if anything changed for you. Re: Daily outages in my area. UNACCEPTABLE When the Cox Tech visited you and confirmed there was no issue with your equipment or connections did the tech tell you how it was going to be escalated? Did they give you a ticket number that you can wave around to the COX people? Hopfully the ticket I got (if its real as it's not confirmed yet by any COX Moderator in this thread) will fix our issues if we are on the same node. I have been noticing more of the Cox bucket trucks (some Cox branded and others unbranded) coming into my neighborhood so I believe there is work going on near me. I'm thinking it's related to my ticket. We shall see. Re: Daily outages in my area. UNACCEPTABLE I have the same issue and working from home, I have daily conference/Video calls and if my upload is slow then they will not hear or see me well at all. I live in the same Zip as you (Country Club area). I pay for the same service of 300 down and 30 up. Been here since Oct 2019. Been working from home since Mid-March when Covid shutdowns impacted us. Since then I have had no issues with the service up until Mon 6/15. I called Tech support and automated response immediately told me there is a Service Outage in the area. I got a live agent and she told me the same thing but said they can text me if the outage has been resolved. Got the text about 4 hours later and checked speeds again. Upload still less than 1 mbps. Download speeds were normal. I tried troubleshooting that day with 3 different COX techs online but they all only seemed to want to upsell me higher services because they said my modem (Arris SB8200) is working fine so it must be all the devices (10) i have on my router. 6 of those devices are just smart appliances the rest are 2 laptops and 2 smartphones! There is just me and my wife in this house! Finally, the 3rd tech after giving me the sales pitch (turned it down again) said that I should at least try out the COX panoramic WiFi modem for $11/month just to see if anything changes. They said there is no contract and I can return it for prorated credit at any time. I said can't you just send a Technician out to check my lines? The Online tech said not unless you have Cox equipment. So the next day Tues , I went to the Cox store and got me their Technicolor modem. Hooked it up waited for it to setup and plugged my laptop into it via Ethernet and ran a speedtest. SAME ISSUE. Upload speeds less than 1 mbps down. Download was fine between 270 and 290 mbps. So no change. I called a LIVE agent again and told her my saga. She confirmed that they can send out a Tech the next day. The tech came promptly at 10am and I proceeded to show him my issues (through an open window.) He confirmed the slow upload (it was 0.07 mbps). He even told me not to use the Cox Speedtest server that OOKLA usually presents first. I picked another local server and ran the test. Stlll less than 1 mbps. He checked all my outside lines at the drop, my block amplifier since I am far from the Pedestal, and my connection at the pedestal. He said my lines were fine but the issue is presenting at the pedestal so that means either the pedestal is bad or the neighborhood should be having the issue due to some other pedestal issue upstream. I informed him that there was an outage on Monday and they said it was fixed. He said they may have fixed that particular issue but something else may have broken in the process. He said he will write another ticket but it will be for investigating a neighborhood issue. He said it should be fixed in a couple of days. This morning,Thurs 6/18, I noticed a Cox Truck (cherry picker type not the normal Ford Transit Vans the techs use for installations) driving around my neighborhood and it stopped at the pedestal I am connected to. Not sure what he did since I don't have a clear view of my pedestal from my window. After he left, I checked my speeds again. Still slow upload. Can the any Cox moderator on this site tell me the status of the Ticket that the Cox tech gave me yesterday? The Ticket number is ESR000003266457. Would like to know when this issue will be resolved.