will_ditch_cox_
New Contributor III
Joined 6 years ago
User Profile
User Widgets
Contributions
Re: Does anyone know what timezone the data usage meter is based on?
Hi Kevin, my concerns are that Cox's data capmoney grab is taking money from unsuspecting users. There is no justification for a data cap. A 15 minute drive away from me, Spectrum Cable has no data usage caps. The data usage meter is so unreliable that it actually looks like it's not based on my time zone. That's why I asked this question. I installed a custom script on my router that gives me per device bandwidth usage. I have seen gross inaccuracies with the bandwidth meter.21Views1like0CommentsRe: Data usage
Good luck tracking the usage down. Cox is useless in this area. Hopefully the FCC or Local Franchise Authorities will crack down on Cox for their crappy bandwidth meter. Note that your cell phone data can be broken down into the apps that have used the data. Cox is too cheap to provide that capability. And there is no consumer router that will track your per device bandwidth usage. I had another example of just how crappy Cox's data usage meter is: My billing period just ended. And I'm under the 1TB but here's the lovely message the broken data meter gives me: "You have exceeded your data plan. Cox will continue to provide you with additional 50 GB blocks of data for $10 each, as needed. Clickhereto add more data and avoid additional overage charges." Note that thenumber displayed for the amount of data I used is below the displayed number for the data I'm allowed to use: Data Plan:1024GB But the bar is red and I've been told that I went over my usage and will be charged. It'sfraudulent for Cox to be scaring users to upgrade with that error message and a link for them to upgrade when they don't need to upgrade. It's pretty much criminal for Cox to be charging customers for data usage when they're data meter is always broken.0Views0likes0CommentsRe: Can you please just fix my internet without trying to sell me cox home care every time you have an outage in my area.
It's most likely the filters. When I had an issue like this a while back, a Cox tech would come out, test the line and add a filter. Then after a while, the problem would come back. Another Cox tech would come out and say the filter should not be there. Rinse and repeat a few times and I finally asked for a supervisor to drive out and look at the issue. Turned out it was a problem at the pedestal. Complete incompetence.5Views1like0CommentsRe: Can you please just fix my internet without trying to sell me cox home care every time you have an outage in my area.
It's a rock solid modem. Look at any of the ASUSAC routers for a real nice router / wifi solution. It probably is on Cox's end. Hopefully you can get someone competent out there. Demand that a supervisor come out to check the head end and wiring. That will be an actual Cox employee instead of the contractors they send out.2Views0likes2CommentsRe: Can you please just fix my internet without trying to sell me cox home care every time you have an outage in my area.
One other possibility (kinda remote though). When I first realized there were data caps, I enable bandwidth monitoring on my cisco router. Little did I know that this limited my speed to 25mbps. Make sure you didn't do something similar on your router. The funniest part. I'm a very heavy user and I didn't notice for a long time. I ran at 25mbps for weeks. That's when I realized that I'm paying for more speed then I need. To get a handle on where my data usage was coming from, I run custom firmware on cisco router with a custom per device bandwidth monitoring app that runs on the router. This is the *ONLY* way a consumer can accurately see what is using bandwidth on their network. That is what makes Cox's data cap literally criminal. Without properly informing the consumer of their data usage, Cox is just stealing money from their customers. And, no, the crappy bandwidth meter doesn't count. It's a joke. With your cell phone data limit, the actual device that you hold in your hand tells you what your data usage is. And ittells you what specific apps use that data. The actual device that you use with cox, the cable modem, does nothing of the sort. Call cox and ask them to tell you which devices are using the data on your network, they can't and won't. They will just try an upsell you. Criminal ... Cox should be ashamed. Contact your Local Franchising Authority to make complaints (usually city, county or state)4Views0likes0CommentsRe: Can you please just fix my internet without trying to sell me cox home care every time you have an outage in my area.
I'd recommend trying one of the motorola cable modems. Over the years, I've found all consumer netgear products to be junk. Even a Docsis 3.0 SB6141 would probably be better (its good for 300 down 100 up) . It's what I run now. You can get them from Amazon wherehouse for $40. Always buy your modem (never rent). If you want something faster, the 32x8 SB6190 can be had from Amazon wherehouse for $50 right now. That supports 1,400 down and 262 up. I have an SB6190 on standby for when my SB6141 fails. Honestly, anything over 100mbps is worthless these days unless you have multiple simultaneous streams running at once. Over the past few years, server optimizations that limit per user connection speed mean it's rare you get 100mbps+ speeds from a single server (google and similar services would be the exception).4Views0likes4Comments