vegasuser702
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Re: High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
Here is the output with the router inline - please note the perfect response time and lack of loss |--------------------------------------------------------------- | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | | 10.10.0.1 - 0 | 494 | 494 | 0 | 0 | 0 | 0 | | 10.95.0.1 - 1 | 487 | 486 | 6 | 26 | 4007 | 24 | | 100.127.5.146 - 1 | 487 | 486 | 7 | 28 | 4014 | 23 | | 100.120.102.40 - 1 | 487 | 486 | 6 | 29 | 4010 | 23 | | 68.1.4.254 - 1 | 487 | 486 | 12 | 35 | 4017 | 21 | | 72.215.224.175 - 9 | 374 | 344 | 11 | 31 | 2742 | 16 | | No response fr - 100 | 98 | 0 | 0 | 0 | 0 | 0 | | dns.google - 2 | 465 | 459 | 11 | 32 | 4125 | 18 |0Views0likes2CommentsRe: High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
I am going to place my router in line once again, as the data that I have collected has concluded that my issue is still occurring within my modem (or onward) and my router has nothing to do with it. Considering how consistent the packet loss is, I expect that it will go out again and I will be left waiting days for assistance (which is unacceptable). I hope that someone tries to reach outto assist,because I am going to look elsewhere for service at this point. Getting someone out for assistance was hell and since it didn't resolve anything - I am left wondering when I can expect consistently good service. I understand that the issue in intermittent, but while the issue is ongoing - no phone/chat tech can help beyond telling me there is packet loss or rebooting. If I do experience a loss, like I did over the weekend and I cannot get help - I will utilize 15Mbps DSL over spotty 100Mbps service. Thanks.2Views0likes0CommentsRe: High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
Below are some statistics from the WinMTR app that I am using. Just to show, the results are about the same before the drop was replaced. This leaves me in a very bad place, as nothing has changed and will prevent my service from going poor again. | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | | 10.95.0.1 - 2 | 1083 | 1066 | 5 | 33 | 4868 | 12 | | 100.127.5.146 - 2 | 1083 | 1066 | 3 | 34 | 4868 | 16 | | 100.120.102.40 - 2 | 1083 | 1066 | 6 | 36 | 4868 | 12 | | langbprj01-ae1.rd.la.cox.net - 2 | 1083 | 1066 | 11 | 40 | 4786 | 22 | | 72.215.224.173 - 6 | 935 | 880 | 12 | 35 | 403 | 19 | | No response from host - 100 | 230 | 0 | 0 | 0 | 0 | 0 | | dns.google - 6 | 948 | 897 | 11 | 34 | 402 | 17 |0Views0likes3CommentsRe: High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
The tech also recommended that I plug in directly to my modem from my PC and observe the results; Under1000 packetssent/receive, I am sitting at 1% packet loss, AVG ~30ms, Worse 3500ms to the destination of 8.8.8.8. The results are very consistent. This is par for the course, what I expect from the service in the last 6 months. When it is working as expected, I do see 0% loss, albeit a few packets with an AVG of >20ms with no worse than 100 or so spike. I am recording this information to show that no matter what the situation is (Host -> Router -> Modem, or Host -> Modem), I still see similar issues. I hopethat issues similar to this weekend do not reoccur, as my service was completely impacted (about .10 mbps down with 5 mbps up) - but if it does occur I will be sure to update.2Views0likes5CommentsRe: High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
Just an update: Tech came out today and validated that nothing looks wrong except that the drop had not been replaced in quite some time. He is escalating to the team to schedule and replace said drop. I will report back when that occurs with my findings, as theissues is still occurring.5Views0likes6CommentsHigh Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
Good afternoon, I have had an ongoing issue here in West Las vegas. I have had a technician out twice, which each time progress was made until we arrive to our current situation. Currently, I am experiencing unusable internet (seems to be over 50% packet loss from my modem onward in addition to 400-500ms). While I have been waiting over two weeks for assistance on the issue (supposedly I am waiting on a cold call from some escalation team), I am not able to wait anymore as the problem has persisted and gotten worse. I escalated again, for the third time this week with no call from "Tier 2", and I am being told that I have to wait till monday. What can I do to get some help in resolving this issue or at least get me into a position that I can use my service over the weekend. Channel 159 46 Locked QAM256 435000000 Hz 6.8 dBmV 39.4 dB 0 0 159 Locked Other 300000000 Hz 9.7 dBmV 41.2 dB 104007443 0 Log example from modem: 08/09/2019 21:53 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:c6:5a:59;CMTS-MAC=00:59:dc:78:f9:5b;CM-QOS=1.1;CM-VER=3.1;"3.6KViews0likes11Comments