trev_io
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Re: Still suffering horrible upstream
Had the same problem and reported to the FCC and got escalated to management and was told this issue is country wide and essentially there is nothing you can do to fix it but just wait for cox to get approval in your area to replace your network node. Was told this is due to nation wide network saturation due to pandemic so hopefully it will get better as more people start to return to work9Views0likes0CommentsRe: MacOS Big Sur and Wifi Drops
Talked to Cox technician manager on saturday about this issue since I have been experiencing this as well as heavy packet loss. I was told this issue was being experienced accross the country due to the internet infrastructure not being built to handle this much internet usage (due to the pandemic) You essentially have to be lucky to be on a network node that is not oversaturated. Just goes to show how outdated this country's internet infrastructure is. If its not a problem with your local hardware its most likely very heavy network saturation on cox's end8Views0likes0CommentsRe: Consistent Packet loss (25% or more) for six months, extremely disappointed
I have checked logs from both my modem and router which I also replaced with new equipment just to be sure it wasn't that. I ran ping tests to my modem to make sure its not my ethernet run going to my computer the only thing that has not been done is replacing the coax run to my apartment. When I asked them to do it they said there would be no point because they said the run was only around 5 years old and they had also found an issue at the node at the same time. Whatever the issue is it has been confirmed by cox to be on their end of the connection but no matter how many times I call a tech to look at it they cannot figure out how to fix it. Its either that or they will show up without reading any of the case notes completely blind to the fact that there were other techs working on it and it starts from square one every time.6Views0likes0CommentsRe: Lots of Jitter, Tons of Packet Loss
Same exact issue here I even upgraded my modem and router and was told the same exact thing even with 7 or so techs coming out to "help" me. Looks like cox is giving customers the run around instead of making any serious improvements or changes to the network. The COVID Congestion issue is most likely a factor but considering the pandemic has been going on for a year now and the amount of people actually staying at home is far less now I feel this is a go to excuse instead of them actually taking a deeper look and finding a solution since its easy to just blame a pandemic they cant control. Regardless of if it helps I would strongly suggest making an FCC report about this since its the only thing that can be done to hold cox accountable.16Views0likes1CommentRemember to report Cox to the FCC
Please remember that if you have an issue with your internet and cox cannot solve the problem while still continuing to charge your every month, you should contact the FCC. They are there so that companies like cox cannot abuse the monopoly they hold over many users. Before disconnecting service and giving up contact the FCC first and tell them what's happening. here is a related post that is talking about this as well forums.cox.com/.../issues-with-your-internet-call-the-fcc1.2KViews1like4Comments- 4Views0likes0Comments