ContributionsMost RecentMost LikesSolutionsRe: How does one access the Oliver Private Chat function? Same thing here. Typical cox **. say something but not back it up. I am trying to contact cox through chat, BUT THERE IS NO, I REPEAT NO CHAT START BUTTON, on the right, left center, top or bottom. DO YOU GET IT, NO CHAT BUTTON. How to disconnect cox services I need to disconnect services due to economic reasons. Re: Representative LIED to me on the phone Don't worry, all cox reps lie. I've ended up with packages that I DO NOT WANT. Such as bigger internet packages, telephone, and movie channels. I've been told that when a package is in place, it can not be rolled back, and I am stuck with it,AND THE HIGHER PRICE, for another year. I was told to either live with it, or completely disconnect ALL services. When I complained about it, the store manager called me stupid, and physically threatened me. Re: Cox Customer Service, AGAIN. I finally got another contour box, and had the PAY movie channel removed, and my bill lowered back to what it was with less channels. I wanted the basic channels, local, and some cable,(WGN,USA,TNT,TBS), but since they are unavailable at this current price, I am looking into going back to antenna service, with Amazon Prime, which appears to be less expensive. Contour not working as advertised. The contour interface is bad, and confusing. The voice remote does not search or is not available. Searching for shows only leads to a purchase page, when the show I am looking for can be found by scrolling through the guide. On demand shows, that I know are available can not be accessed, unless I wish to purchase them. The only thing contour is good for, is that I am now watching less TV, and reading more books. Cox Customer Service, AGAIN. Every time I call or ask about why my service was upgraded, without my permission, I get told that the upgrade was done, and nothing can be done about it, unless I discontinue all cox services. The issue is not about wanting more service, but why was I upgraded without my permission, along with the bill increase. In fact an earlier thread with this same question was responded too,(NOT SOLVED), with an offer to sell me more services, which I do not want, nor do I wish to pay for. Then the thread was closed with a resolved notice, when the ISSUE WAS NOT RESOLVED. Re: Got a 'Cox Order Processed' - didn't order anything I've had my system upgraded, and additional channels added to my tv, that I DID NOT ORDER, and my bill increased. Cox refuses to discuss why it was increased, and informs me I can not lower my bill, unless I discontinue all services. Re: Customer Service. I have called several times, and even went to the local store. Each time I am told that the package I want is no longer availible and that either accept what they offer, or they can disconnect me. Customer Service. I had a problem with the Scientific Atlanta cable box. I was told I needed to replace it. I then get contour, and additional channels. After finding out the price, I tried to go to a smaller package. I am told by the COX Service Center in Norman, I CAN NOT go back, as their system will not allow it. Then being stuck with the more EXPENSIVE package, which I DO NOT WANT. I find that the contour box does not record. When I call the Cox service center in NORMAN,OK, I am told, "Well you lost all your recordings when you brought your old box back." The customer service rep then told me, I was stuck with the package, and the box, and to deal with it. When I called to report this issue at the 800 number, the operator just hung up on me. I called back 2 more times and finally got someone who listened to my issues, and then tried to sell me an additional package, which I DID NOT WANT, then informed me that I could just cancel my cox service. SolvedRe: NON Contour TV I have found a broadcast tv antanna that will pull in all local stations, with a free HD converter, and a commercial DVR. This combined with ATT Internet, will be cheaper than my current cable bill, with hulu, netficks, and others