Tim_M_
New Contributor
Joined 4 years ago
User Profile
User Widgets
Contributions
Internet and cable issues again
I am once again having issues with my cable and internet. When its up, the net connection is great, but it drops often and is unable to resolve DNS entries unless repeatedly attempted. I can reset my cable modem and that seems to fix things for a few minutes, but it rapidly starts to become intermittent again. In addition, I am frequently (several times an evening) having my cable box seem to shut down causing my tv to report "no signal". It will occasionally resolve itself but often i need to reset my cable boxes using my cell phone or, if this fails, by power cycling the primary cable box in the house. This all screams "upstream network problems" but, as usual, cox shows no outage in my area and reporting an problem is nearly impossible without posting here to the forums and hoping it catches the attention of someone with the knowledge and access to actually do something useful to resolve the issues beyond suggesting I replace everything in my house while being unable to find anything wrong on their end until things magically resolve just before a scheduled service call when someone actually checks things on the ground and resolves the issue. Yes, I've been down this road before. I hope things run more smoothly this time, but I'm not holding my breath. Tim534Views0likes1CommentRe: XRE-03059 errors for the last week or so
It turns out that they finally recognized that there was an outage and after several hours, it now seems to be fixed. If you can get the attention of the correct person, COX seems to be willing and able to fix things, but its difficult to get in touch with the right person and get things in motion.41Views0likes0Comments- 41Views0likes1Comment
XRE-03059 errors for the last week or so
We have COX cable and internet in OKC, OK. We have been getting this error message on our cable boxes when trying to tune various channels for over a week now. Sometimes we can tune away and then back and it will work but usually we cannot tune to the channel having the problem for hours or days. I have used the app on the website to rest every box in the house and have gone around and have power cycled every box on the house. I have checked all connections and nothing has changed in the house during this time that should lead to problems with our cable TV inside the house. In addition, we often have "pixelated" video that reminds me of the images that you get when using satellite TV that is encountering signal interference. I have also noticed an increase in the number of T3 timeout errors on our cable modem leading me to believe that there is an issue on the COX side of things in either the cable plant or networking equipment. The COX website indicates that there are no service issues in our area, but this is clearly not the case. Any thoughts or should we just look at another provider? Tim1.2KViews0likes4Comments- 2Views0likes0Comments
T3 time-outs and bad packet loss
Ever since they restored our service after the ice storm, I have been having frequent T3 time-outs and packet loss from a few percent up to > 60%. What do I have to do to get someone to come out and actually check the line? As usual, online support is blaming the modem, but I find that highly unlikely as it's reasonable new and up-to-date and the problems have only gotten worse after the service interruptions due to the ice storm. Any suggestions? Tim878Views0likes4Comments