ContributionsMost RecentMost LikesSolutionsRe: Speed halved after recent outage I think it’s safe to say the issue is resolved. I’ve been getting 120-160 down for about a week, and no drops in my video calls and remote work. Thank you everyone for your help! Re: Speed halved after recent outage Well, I’m now coming up on 48 hours of 120+ mbps down, and have been satisfied. This is the longest I’ve had those speeds since June 24th. I’ll give it until tomorrow, and if it’s still behaving I’ll mark my question as answered. Thank you, -Ryan Re: Internet going out again every day between 10 and 12 Phoenix here, and the last month or so has been absolutely atrocious. I was sailing fine until an overnight outage on June 24th. Since then, my speeds are about half what they were, with at least 3 additional outages. So, you aren’t alone here. Re: Speed halved after recent outage Hi Chris, I’m sure you guys are swamped and I apologize for my rudeness in an earlier post. Re: Speed halved after recent outage Hi Chris, and thank you for responding. I’m sorry for venting my frustration on here, please know I do not personally blame the support techs who I have been in contact with, and greatly appreciate their help and support in whatever way possible. That’s an interesting idea about the 10/100 deal, I’ve checked my equipment and they are all equipped with gigabit ports, but something could be falling back to 10/100. As a matter of fact, on the speed tests it does act like an invisible barrier at 100. What would you like me to snap a picture of? I would like to mention, that in the midst of my frustration last night I did a manual power cycle of the modem. More accurately, I unplugged it for almost an hour. When it came up, I then did a reset from within the Cox app on my phone. Since then it’s stayed in the 120-150 range, which is absolutely a-ok with me. It’s now been 24 hours and it hasn’t fallen back. I’m not constantly testing it either, as I had to go in to work today instead of working remotely. On the technician thing, I went over to a friends house today to troubleshoot their speeds and WiFi. They had a Cox tech over there, but the tech said they are not allowing techs inside houses in Phoenix due to COVID-19. So I’m not sure what the tech could do besides check the taps outside. But if you think a tech should check them, by all means send one. Anyway, sorry for the long post. -Ryan Re: Speed halved after recent outage Well it’s clear to me Cox doesn’t care that my speeds were cut in half. 6 support agents, 4 email chains (which no one replies to), another outage yesterday, and no improvement. Ok Cox. Wanna play hardball? I’ll call and cancel my service completely tomorrow. Don’t advertise 150 when you can only deliver 92-94 down after you had an outage that you refuse to acknowledge (but I have a paper trail of). I’m so frustrated and disgusted with the level of support on this case. Re: slow speeds I’m in North Phoenix and my speeds have been cut in half since an outage on June 24th. Cox support has been zero help. Tomorrow I’m going to call and downgrade to the cheapest option or just cancel altogether. Re: Speed halved after recent outage Another outage right now. 1:28 AM Arizona time. Maybe this outage will fix the issues from June 24th? Re: Speed halved after recent outage And to reply, here is my signal levels. Honestly, they look fine to me. Everything seems to be within range. Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 5 807.00 MHz -1.00 dBmV 38.98 dB 9 0 2 Locked 256QAM 1 783.00 MHz 0.00 dBmV 38.61 dB 0 0 3 Locked 256QAM 2 789.00 MHz 0.10 dBmV 38.61 dB 4 0 4 Locked 256QAM 3 795.00 MHz -0.40 dBmV 38.98 dB 1 0 5 Locked 256QAM 4 801.00 MHz -0.50 dBmV 38.61 dB 0 0 6 Locked 256QAM 6 813.00 MHz -1.20 dBmV 38.98 dB 12 0 7 Locked 256QAM 7 819.00 MHz -1.40 dBmV 38.61 dB 6 0 8 Locked 256QAM 8 825.00 MHz -2.10 dBmV 38.61 dB 17 0 9 Locked 256QAM 9 831.00 MHz -1.90 dBmV 38.98 dB 17 0 10 Locked 256QAM 10 837.00 MHz -2.10 dBmV 38.61 dB 4 0 11 Locked 256QAM 11 843.00 MHz -2.60 dBmV 38.61 dB 9 0 12 Locked 256QAM 12 849.00 MHz -2.30 dBmV 38.61 dB 9 0 13 Locked 256QAM 13 855.00 MHz -2.80 dBmV 38.61 dB 15 0 14 Locked 256QAM 14 861.00 MHz -2.50 dBmV 37.36 dB 7 0 15 Locked 256QAM 15 867.00 MHz -2.80 dBmV 38.98 dB 5 0 16 Locked 256QAM 16 873.00 MHz -3.10 dBmV 38.61 dB 8 0 17 Locked 256QAM 17 879.00 MHz -3.10 dBmV 38.61 dB 19 0 18 Locked 256QAM 18 885.00 MHz -4.10 dBmV 37.64 dB 40 0 19 Locked 256QAM 19 891.00 MHz -4.40 dBmV 37.36 dB 29 0 20 Locked 256QAM 20 897.00 MHz -4.30 dBmV 37.64 dB 26 0 21 Locked 256QAM 21 903.00 MHz -4.80 dBmV 37.36 dB 33 0 22 Locked 256QAM 22 909.00 MHz -4.70 dBmV 37.64 dB 19 0 23 Locked 256QAM 23 915.00 MHz -5.30 dBmV 37.64 dB 34 0 24 Locked 256QAM 24 921.00 MHz -5.40 dBmV 37.36 dB 38 0 25 Locked 256QAM 25 927.00 MHz -5.50 dBmV 36.90 dB 24 0 26 Locked 256QAM 26 933.00 MHz -5.70 dBmV 36.90 dB 24 0 27 Locked 256QAM 27 939.00 MHz -6.10 dBmV 36.60 dB 34 0 28 Locked 256QAM 28 945.00 MHz -6.50 dBmV 36.60 dB 37 0 29 Locked 256QAM 29 951.00 MHz -6.60 dBmV 36.60 dB 34 0 30 Locked 256QAM 30 957.00 MHz -6.90 dBmV 36.20 dB 37 0 31 Locked 256QAM 31 963.00 MHz -7.30 dBmV 36.40 dB 47 0 32 Locked 256QAM 32 969.00 MHz -7.40 dBmV 36.20 dB 20 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 23.50 MHz 47.00 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.30 MHz 47.00 dBmV 3 Locked ATDMA 3 5120 kSym/s 29.90 MHz 47.00 dBmV 4 Locked ATDMA 1 5120 kSym/s 16.90 MHz 47.00 dBmV Re: Speed halved after recent outage A quick check on the event log on the modem since the outage: Sun Jun 28 16:40:08 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Mon Jun 29 08:16:04 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Thu Jul 02 02:32:24 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Thu Jul 02 04:10:32 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Fri Jul 10 21:44:00 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Fri Jul 10 21:56:16 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Wed Jul 15 12:14:13 2020 4 DHCP RENEW sent - No response for IPv4;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Wed Jul 15 12:45:23 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Fri Jul 17 02:04:44 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Fri Jul 17 18:57:57 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Fri Jul 17 20:12:57 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Sat Jul 18 01:24:40 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Sun Jul 19 15:09:02 2020 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0; Mon Jul 20 11:39:02 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:51:c9;CMTS-MAC=00:59:dc:78:a4:f0;CM-QOS=1.1;CM-VER=3.0;