ContributionsMost RecentMost LikesSolutionsRe: pop.cox.net is suddenly timing out. Back working here is San Diego CA -9:45am 8/13/21 Re: Unable to Receive Mail Back working here is San Diego CA -9:45am 8/13/21 Re: pop.cox.net is suddenly timing out. still down... ping to pop.cox.net -- no response. IP Address: 146.20.147.245. Re: Unable to Receive Mail pop.cox.net - can not ping server. Called into Support, they are unaware of an outage, Use COX App and they were not either. Seems Support does not read this forum. It Noon on the West coast and its still down. All of my other accounts and devices that use IMAP are OKAY - just POP!! Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 Thank you, ChrisB, for your followup. I live in San Diego, CA area and the migration to the "NEW" Cox Voice with "new features and functionality" occurred on June 7th, 2018. The Outbound CallerID being listed in the Voice tools had been there for well over a year. As a Software developer, let me analyze this: A "Feature" that was in Production in the "older Cox Digital Telephony platform" was not considered in the migration as part of your "handful of new features and functionality", because it was "Uncommon". The Voice Tools are part of a "Product" provided by COX Phone Systems. The "uncommon" use of recording Outbound CallerID in ones "Call History" meant that they were providing "beyond the Common", giving their customers a more robust "Call History". "Feature Suggestion"- In reviewing my own history, 95% on my calls were to people that had called me in the past. I developed a web interface tool that would "lookup", using my Inbound history and then display the "CallerID" or "Address Name" matching those phone numbers to my Outbound calls. The remainder of Outbound Calls, these being numbers I has looked up on the Internet, like the COX Communication and Support contacts numbers and Auto Repair places where as you say "needed to be added to my "Address Book", one by one, so I would see a Name associated to the phone number. In using the different Voice Apps (Cox Connect, VoiceEverywhere) on my iPhone or Samsung Tablet (VoiceEverywhere did NOT install), each having their own different "Contacts/Address Books" - which becomes a maintenance problem having to keep them "matched". In today's Mobile World, being able to look in my Call History on my iPhone or Tablet and see "That" Name to Number of the places I called in the past is of great value and convenience - yes it maybe "uncommon", but what a great feature to provide your customers with, going beyond the "Common". I hope that COX Phone Systems reconsiders their "Uncommon" use position and takes an advanced re-look at the value of this "Old" feature. Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 ekhawaii, When you install a Phone or Tablet APP you normally are asked can it use the device's specific stuff like "Contacts" or other things like Calendar - on an iPhone go into "Setting", scroll down to the APP "Cox Connect", for example, touch it and a screen will open with what the App will "Access" - there you should see "Contacts", Siri.., Notifications...... On the Samsung Tablet, in Settings / Apps - touch the "Cox Connect" app, new "App Info", look down the list for "Permissions", touch it and you should see "Contacts". In each case you are given a Sliders Switch to Turn OFF or ON (Enable or Disable) the "Access" to the devices "Contacts" Hope this helps. Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 My testing observations -- The Call History display by Application varies by device. iPhone OSX 12+ (my iPhone is an 5E): COX Connect v2.38: DOES NOT use the phone's Contact information, EVEN IF ENABLED. Voice Everywhere v1.8.2: DOES USE the phone's Contact Information, IF ENABLED. Samsung Galaxy Tablet 2: COX Connect v2.38.0.755: DOES USE the tablet's Contact information, IF ENABLED. This unit was not able to install the Voice Everywhere App. Web Voice Tools: USES the "Address Book" entries to override the displayed Name associated to a given phone number, whether Inbound or Outbound. Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 Thanks Christ. Let me ask a simple, very simple question - what should I see displayed via Web Voice tools, Cox Connect App or VoiceEverywhere App for my OUTBOUND calls? Just the phone number or maybe the number with CallerID info. All of calls are 10 digit numbers - as I live in San Diego CA Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 Its been a week and I called into support to check the status of my Ticket. Well no one can answer the basic question - did something change during early June to Call history logging of OUTBOUND calls. It seems I must be the one one to see this issue, as the support people think its the Web Voice tools, the COX Connect App, or the VoiceEverywhere APP that are not displaying the data correctly. The Level One person checked the status of my trouble ticket and was told they need my ID and Password to view my account through the Phone App (VoiceEverywhere) -- I told him that that was not a possibility, so he check again and was told the ticket would be cloded. I offered to do a Screen Sharing ( Teamviewer) with them but he check and they told him "That was not what they Do". I asked to talk to a Supervisor, as I was really upset with this lack of support. The Supervisor informed me that because it was not a "System" failure, but rather a "Data Display issue" it was not important. If you have the same issue as I have described, please post. Support thinks is just me.... Re: Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019 Phone tools link: https://phonetools.cox.com/history?type=all&#!/