tammyalex
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Internet going out again every day between 10 and 12
My internet is once again going out every single day at random times between 10 and 12. I am on conference calls all day long and once again can now predict that I will get kicked out of what call I am on during that time. I had the same problem in May and a technician came out and knew exactly what was wrong. He put in a ticket and the issue was fixed for a couple of months. It is now happening again. I have sent two emails to Cox. Help@coxcom and I've gotten no response. It is so frustrating to pay so much money for internet and have this embarrassing outage happen while trying to work. Now every time I'm on a call during that time I have to explain to people that I might get kicked out and apologize ahead of time. That definitely doesn't look good for Cox. Is there anyway I can get some help on this to get it resolved again?2.1KViews2likes11CommentsIntermittent outages - North Central Phoenix
I have had no issues with my internet connection until a few weeks ago when we had an outage of a couple of hours. Since then EVERY day, especially during the hours of 10:00 am and noon (but also sporadically other times) we get intermittent outages that last a few minutes and are just enough to kick me out of business meetings being conducted through the internet. A couple of times I was presenting and just disappeared from my presentation when an outage occurred. This is getting very embarrassing. I have polled neighbors through the neighborhood app and many are having the same issue in our area. One is a school teacher who is getting kicked out of classes. My equipment is in perfect working condition so calls to tech support yield no help whatsoever. I need an honest answer as to what is going on in our area. Is anything being done to correct this? If I have some hope that it will be fixed that would help but I HAVE to be able to work from home and need reliable service.359Views0likes1Comment